Data Verification, Familiarity with office software, Troubleshooting minor hardware and software issues, Basic Computer Skills, File maintenance, Data Entry

Linux Administration, Proxy configuration connectivity troubleshooting, Exposure to Public Cloud Security Architectures, DevOps concepts and operational automation practices, TLS and certificate installation renewal rotation, ServiceNow MID Server Administration, Familiarity with Edge Computing Architecture concepts, ServiceNow Orchestration support, ServiceNow Discovery support, Exposure to AWS Amazon Web Services and Google Cloud Platform GCP, Site Reliability Engineering SRE concepts, Network and Internet Security fundamentals, ECC Queue monitoring troubleshooting, Exposure to Kubernetes

Incident Management, Json, Cloud Applications, Rest Apis, Platform Operations, API Operations, Technical Solutions, Troubleshooting methodologies, Enterprise Customer Enablement, System integrations, Authentication flows, Ads or Messaging Platform Operations, Technical Support, Business Account Support, Webhooks

.Net Core, Microsoft .NET technologies, C sharp .NET, .NET Framework, VB.NET, Saml, Json, Javascript, MySQL, Sns, AWS, Oauth, Soa, SQL Server, Node.js, Soap, Css3, Rabbitmq, Jenkins, Sso, jQuery, REST, Xsl, Html5, Sqs, Xml, MongoDB, Angular or React, Claude, Copilot, Rovo, Git-Copilot, OIDC

ticketing systems , PowerShell, Windows, Microsoft Intune, Microsoft 365, Vpn, Azure Ad, Macos, Network Troubleshooting, Entra ID, Jamf, asset management tools, conference room AV

Itil, Tanium, configuration and managing endpoint security tools, hybrid and multi-cloud IaaS PaaS SaaS environments, Agile Kanban methodologies, troubleshooting agent user experience and security issues

Enterprise Applications, Saml, Power Automate, PowerShell, Azure Ad, SSPR, Identity Protection, SCIM provisioning, Identity Governance, MFA, Microsoft Entra Cloud Sync, Conditional Access Policies, OAuth 2.0, Microsoft Entra Connect Sync, ABAC, Azure Automation, App Registrations, OpenID Connect, Microsoft Entra ID, Logic Apps, Privileged Identity Management, Identity Lifecycle Management, rbac, Microsoft Graph API

Linux Administration, Security Authentication, Data Protector, Rabbitmq, API Integrations, OpenText Intelligent Viewing, Incident Resolution, Content Viewing Support, OTDS, Database Troubleshooting, Web Application Servers, Performance Analysis