Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Amazon Web Services (AWS)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to prioritize and address system issues effectively.
Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Amazon Web Services (AWS).
Experience with cloud infrastructure management and deployment on Amazon Web Services.
Strong troubleshooting skills for diagnosing and resolving application and infrastructure issues.
Familiarity with monitoring tools and incident management processes within cloud environments.
Ability to work with automation and scripting to streamline support tasks and improve efficiency.

Additional Information:

The candidate should have minimum 5 years of experience in Amazon Web Services (AWS).
This position is based at our Mumbai office.
A 15 years full time education is required.