Dialogflow CX Conversational AI Python based integrations API orchestration and cloud native application development

Experience in contact center transformation virtual agent modernization and migration projects from legacy IVR chatbot platforms to Google CCAI is highly preferred

Key Responsibilities:

Design develop and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI CCAI
Build voice and chat automation solutions for customer service sales technical support billing payments account management and other contact center use cases
Configure and manage intents entities routes flows pages fulfillment session parameters and event handlers
Develop reusable conversation components and enterprise chatbot frameworks
Required Technical Skills
Google CCAI Technologies
Google Contact Center AI CCAI
Dialogflow CX
Conversational AI
Virtual Agent Development
Contact Center Automation

Technical Requirements:

Preferred Migration Experience
Candidates with experience in any of the following will be strongly preferred
Genesys to Google CCAI migration
NICE CXone to Google CCAI migration
Amazon Connect to Google CCAI migration
Legacy IVR modernization programs
Dialogflow ES to CX migration
Traditional chatbot to Generative AI bot transformation
Knowledge base migration and conversational redesign initiatives
Contact center cloud migration programs

Preferred Skills:

Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google dialog flow),Technology->Communication->IVR/CCT

Google CCAI Developer