Group Company: AU Small Finance Bank Limited

Designation: Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:- We are seeking a dedicated and results-driven professional to join AU Small Finance Bank Limited's Sales and Service department. This role involves managing and expanding the bank's customer base by delivering exceptional financial services and solutions tailored to meet client needs. The ideal candidate will play a pivotal role in driving sales growth, ensuring compliance with regulatory standards, and enhancing customer satisfaction through effective relationship management and service excellence within the financial services sector.

Responsibilities:-

Develop and implement strategic sales plans to achieve branch and bank-wide financial targets.
Identify and acquire new customers while maintaining and deepening relationships with existing clients.
Provide comprehensive financial advice and product solutions aligned with customer needs and bank policies.
Ensure adherence to all regulatory and compliance requirements in all sales and service activities.
Collaborate with cross-functional teams to streamline service delivery and enhance customer experience.
Monitor market trends and competitor activities to identify opportunities for business growth.
Prepare and present detailed sales reports and forecasts to senior management.
Resolve customer queries and complaints promptly to maintain high levels of customer satisfaction.
Conduct regular training and development sessions for junior staff to enhance team performance.
Manage risk by conducting thorough due diligence and credit assessments for loan and financial product approvals.

Skill:-

Financial Product Knowledge
Customer Relationship Management (CRM)
Regulatory Compliance
Sales Strategy Development
Risk Assessment and Management
Credit Analysis
Market Research and Analysis
Effective Communication
Negotiation Skills
Team Leadership and Training

Preferred Qualifications:-

Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
Minimum of 3-5 years of experience in banking sales and customer service, preferably within the financial services industry.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

Physical: #*Physical*#
Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements

Travel: #*Travel*#
Vehicle: #*Vehicle*#
Work Permit: #*Work Permit*#

Other Details

Pay Rate: #*Pay Rate*#
Contract Types: #*Contract Types*#
Time Constraints: #*Time Constraints*#
Compliance Related: #*Compliance Related*#
Union Affiliation: #*Union Affiliation*#