Permissions, Workflows, automation, ITIL best practices, Jira Software Cloud, system integrations, Troubleshooting, Jira Service Management Cloud, Atlassian products, customizations, Confluence Cloud

Servicenow, JIRA, Sql, MySQL, Postgres, Rest Apis, Saas, Salesforce, Root Cause Analysis, Technical support, Cloud-based platforms, ITSM tools, Webhooks

Servicenow, Routers, Switches, PowerShell, Bash, Windows, Servers, Google Cloud, Linux, Terraform, Ansible, Azure, Python, AWS, Backup and recovery procedures

Python Scripting, Postgres Sql, Cursor, Kibana, Rest Api, Grafana, Datadog, Salesforce Service Cloud, Claude Code, AI agent creation and orchestration, webhook debugging, OpenSearch

Kibana, Java, Unix, Mssql Server, Data Quality, Informatica Mdm, DB2, Linux, Azure, Oracle, AWS, P360, NoSQL Databases, ActiveVOS, MDM SaaS

Incident Response, Android, Mac, Servicenow, Windows, Azure, Office 365, Ios, Microsoft 365 administration, AI tools, Root Cause Analysis