Job Summary- AI Delivery (Associate Director)

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About Firstsource:

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Summary

We are seeking a commercially astute and technically exceptional Associate Director to shape and scale Firstsource's AI & Cloud product portfolio. You will be the primary technical owner for one or more AI product lines, driving product strategy, architecture, and engineering execution from roadmap to production. With 15+ years of experience, you bring deep Python and Generative AI expertise, proven cloud architecture skills, and the gravitas to influence at the C-suite level while staying hands-on with modern agentic development tooling.

Key Responsibilities

Product Strategy & Architecture

Translate market and customer insight into structured, prioritized product roadmaps.
Architect end-to-end product capabilities: from ideation and PoC through to scalable production systems.
Drive cloud-native design on Azure, AWS, GCP or hybrid platforms.
Define reference architectures embedding Generative AI, LLMs, and agentic workflows across the product suite.

Engineering Leadership & Delivery

Lead multi-disciplinary teams of 10–20 engineers, leads, and architects across geographies.
Establish and enforce delivery governance: agile rituals, quality gates, and risk management.
Champion CI/CD, DevSecOps, and MLOps practices across all product lines.
Own product P&L, resourcing, and executive-level roadmap reporting.
Drive adoption of AI coding agents (GitHub Copilot, Claude Code, Amazon Q) to accelerate delivery.

Generative AI & Intelligent Automation

Embed Generative AI capabilities (LLMs, RAG pipelines, multi-agent systems) into enterprise products.
Design and deploy AI agent workflows using tools such as GitHub Copilot, Claude Code, and similar platforms.
Evaluate and adopt emerging agentic frameworks (LangChain, Agent Core, CrewAI, etc.) to accelerate delivery.
Champion responsible AI practices including governance, safety, and model observability.

People & Stakeholder Management

Build, mentor, and grow a high-performance team of engineers and technical managers.
Manage a complex stakeholder matrix: internal leadership, Product Management, and go-to-market partners.
Influence without authority across business units and geographies.
Foster a culture of innovation, accountability, and continuous learning.

Qualifications & Experience

15+ years in software / AI engineering; 6+ years at senior leadership or Associate Director level.
Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
Demonstrated track record of building and shipping end-to-end applications across the full SDLC.
Full lifecycle ownership: ideation → architecture → engineering → production → optimisation.
Proven cloud architecture and deployment across at least one hyperscaler.
Demonstrable track record of taking AI products from concept to scaled, adopted production use.
Strong commercial acumen: P&L ownership, product business-case development, and roadmap investment planning.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

AI Delivery - Associate Director