Job Title: Relationship Manager - LAP

Designation: Manager

Department: Sales - Loan Against Property

Reporting to: Area Sales Manager

Role Objective

To drive growth in the Loan Against Property (LAP) business by sourcing high-quality cases through DSA (Direct Selling Agent) channels, ensuring portfolio health, and building strong market relationships.

Key Responsibilities

Business Sourcing:
- Acquire LAP customers through DSA channels while adhering to internal policies and external regulatory guidelines.
- Identify and onboard high-potential DSAs and maintain strong working relationships.

Sales & Target Achievement:
- Meet or exceed assigned monthly and quarterly disbursement and fee income targets.
- Monitor and drive business volumes in a competitive market, maintaining a healthy pipeline.

Credit & Risk Coordination:
- Liaise with credit and operations teams to ensure smooth file processing and disbursal.
- Perform initial screening of customer financials and property documents before file submission.

Market Intelligence & Relationship Management:
- Track competitor offerings, pricing, and market dynamics.
- Maintain strong relationships with DSAs, customers, and internal stakeholders.

Compliance & Documentation:
- Ensure thorough KYC, property valuation, and legal documentation as per company standards.
- Adhere to audit requirements, regulatory norms, and internal processes.

Candidate Profile

Education:Graduate (minimum qualification)

Experience:Minimum 3 years of relevant experience in LAP/Home Loan/SME Lending in the Banking or NBFC sector as a full-time permanent employee.

Skills:
- Strong relationship management and interpersonal skills
- Understanding of secured lending and property-related documentation
- High level of self-motivation with a go-getter attitude
- Comfortable working in a high-performance, target-driven environment

What We Look For

. A professional who is passionate about sales and willing to go above and beyond.
. Someone who can thrive in a fast-paced, competitive landscape with a solution-oriented mindset.

Responsibilities

Build and nurture long-term relationships with clients, understanding their financial goals and requirements.
Offer personalized loan solutions, including Loan Against Property (LAP) products, to meet client needs.
Guide clients through the loan application process, ensuring a smooth and efficient experience.
Stay updated on market trends, competitor offerings, and new loan products to provide the best advice to clients.
Collaborate with internal teams, such as underwriting and legal, to ensure a seamless loan approval process.
Maintain a high level of customer satisfaction by promptly addressing queries and concerns.
Achieve individual and team sales targets through effective relationship management and cross-selling opportunities.
Conduct regular client meetings and provide periodic updates on loan progress and market insights.
Identify and mitigate potential risks associated with loan applications, ensuring compliance with regulations.
Represent the company professionally at industry events and networking opportunities.

Qualifications:

A bachelor's degree in finance, business administration, or a related field is preferred.
Minimum 2-3 years of experience in relationship management, preferably in the financial services industry.
Strong knowledge of Loan Against Property (LAP) products and the Indian mortgage market.
Excellent interpersonal and communication skills, with a client-centric approach.
Ability to build trust and rapport with clients, offering tailored financial solutions.
Proficiency in MS Office and familiarity with CRM systems for efficient relationship management.
Analytical skills to interpret financial data and offer suitable loan recommendations.
Self-motivated and results-driven, with a track record of achieving sales targets.
Strong work ethic, with the ability to work independently and as part of a team.
Willingness to stay updated on industry trends and regulatory changes.

Relationship Manager - LAP-Loan Against Property-Sales