DUTIES AND RESPONSIBILITIES

Oversee multiple projects and lead a team of managers, engineers, technical officers, supervisors and technicians in facilities management for Commercial / Government & Business.
Establish good working relationships with clients and develop trust and confidence
Establish and maintain quality service standards
Take charge of the overall operations function of facilities maintenance work
Approve and oversee maintenance activities, maintenance schedule and inspections
Ensure regular meetings with client's and appointed sub providers.
Provide professional advice to management team, conduct and chair monthly management meeting.
Handle client's enquires and provide site supervision.
Conduct audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
Prepare tender documents and specifications, plan, coordinate and execute rectification works.
Responsible for project costing, cost management reporting.
Plan training requirement for staff needs for skills improvement.
Prepare and responsible for annual budget submission, audit report, assessment report for contractors performance.
Prepare and certify contractors payment and prepare Opex and Capex.

JOB REQUIREMENTS

Bachelor's Degree in Mechanical / Electrical Engineering or equivalent from a recognized university.
At least 10 years of relevant experience in Facilities Management, Integrated Facilities Management (IFM), or building operations, preferably within Commercial, Government, or Business sectors.
Proven experience managing facilities operations in large and complex environments, including oversight of multiple sites/projects concurrently.
Experience in tendering, bidding, contract preparation, and review of technical and commercial submissions.
Strong project management skills with the ability to plan, execute, monitor, and deliver operational and maintenance projects effectively.
Strong financial acumen with experience in budgeting, OPEX/CAPEX planning, cost control, forecasting, project costing, and financial reporting.
Experienced in preparing and presenting monthly operational reports, site performance reports, management reports, and business reviews.
Demonstrated ability to lead emergency response, incident management, business continuity, and crisis situations within facilities operations.
Strong customer relationship management skills with the ability to engage senior stakeholders, build trusted client relationships, and drive customer satisfaction.
Proven track record in identifying, developing, and securing new business opportunities, contract renewals, and value-added services.
Excellent presentation, communication, negotiation, and stakeholder management skills, with the ability to represent operations at senior management and HQ-level meetings.
Experience leading Site Managers, Engineers, Supervisors, Technical Officers, and operational teams.
Strong building services, M&E, and facilities management knowledge with hands-on operational experience.

Senior Manager - IFM