Job Title: Associate/ Senior Associate/ Delivery Lead / Delivery Manager

Location : Gurugram (work from office)
Work hours: 10 AM to 7 PM IST
Department : Investment Banking
Experience Level: 4-14 yrs

Job Purpose

Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team taking care of client onboarding coordination and project management activities, based in Gurgaon.

Key Skills / Responsibilities

Receive and promptly acknowledge onboarding requests from the Front Office (FO)
Review deal background, transaction details and associated timelines
Lead end-to-end coordination to facilitate KYC and refresh activities
Perform accurate and timely case creation, updates, and tracking on client platforms
Manage product fulfilment tasks including gathering documents, query resolution, chasing internal teams and supporting issue resolution
Ensure client responses are received in the correct format
Proactive follow-up with the FO team for outstanding documents and provide regular updates to the KYC operations team
Drive timely completion of requests by effective prioritizing and coordination with the FO and onshore CDS team
Completion of trigger refresh by coordinating with KYC Refresh team
Ensure adherence to client procedures, internal policies and regulatory requirements
Monitor and manage case aging, identify bottlenecks, and proactively manage FO escalations
Serve as the primary point of contact for FO stakeholders, providing transparent and timely case updates
Develop and present MIS reports, KYC trackers, operational dashboards and KPI reports
Conduct regular governance meetings and service review sessions with key stakeholders
Ensure achievement of agreed SLAs, KPIs, and quality standards
Develop and maintain SOPs, best practices, and knowledge repositories to support operational excellence

Key Competencies

6-8 years of experience; excellent written and spoken communication skills; team handling experience
Basic understanding of KYC/AML checks
Knowledge of IB product classification, such as M&A Advisory, ECM/DCM, underwriting, Syndicated Loan, Lev Fin, etc.
Understanding of the deal lifecycle
Strong project management (tracking and governance) and inter-team coordination skills (with FO and Ops teams) to manage urgency triggers from IB deal team's lens
Expertise in information research and data gathering from public / internal sources / market databases
Proficiency in Client Lifecycle Management (CLM) technology platforms
Expertise in using market databases such as Company House Factiva, Refinitiv World-Check, Lexis Nexis, Orbis, LEI Worldwide
Bespoke qualitative research skills
Experience of CRM platforms
UK and US regulatory certifications
Subject Matter Expert for complex cases involving sanctions exposure, PEP relationships, adverse media and high-risk jurisdictions

Client Onboarding_Delivery Lead_GGN