Job Title: Team Lead – Admissions

Location: Onsite – Bengaluru, Karnataka

Experience: 4+ Years

Employment Type: Full-Time

About Us

21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world.

Our mission is to make quality education accessible, flexible, and engaging for learners globally.

With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can take ownership, drive results, and contribute to meaningful outcomes in education.

Why join 21K School

Work with a growing global EdTech organisation.
Work from our Bangalore office.
Lead and manage an admissions-focused sales team.
Interact with parents and students from diverse backgrounds.
Performance-driven and collaborative work culture.
Opportunity for career growth and leadership development.
Performance-based incentives.

Position Summary

The Team Lead – Admissions will be responsible for leading and managing the Admissions Sales team, driving lead conversions, achieving revenue targets, and ensuring a high-quality counselling experience for prospective parents and students.

The role requires strong sales leadership, team management, performance tracking, coaching, stakeholder management, and target ownership. The ideal candidate should have 4+ years of sales experience, including at least 2 years of experience managing a Sales/Admissions team.

Key stakeholders: Admissions Counsellors, Sales Team, Marketing Team, Academic Team, Operations Team, Finance Team, and Parents/Prospective Students.

Key Responsibilities

Lead, manage, and motivate the Admissions/Sales team to achieve daily, monthly, and quarterly targets.
Monitor individual and team performance against lead conversion, enrolment, and revenue targets.
Conduct daily team huddles and performance reviews to track pipeline, follow-ups, conversions, and key challenges.
Allocate and monitor leads effectively to ensure maximum utilisation and conversion opportunities.
Coach and mentor team members on consultative selling, counselling, objection handling, follow-ups, and closing techniques.
Conduct regular call audits and provide constructive feedback to improve counselling quality and conversion performance.
Track the complete sales funnel from lead generation and counselling to application and final enrolment.
Identify performance gaps and implement action plans to improve individual and team productivity.
Handle escalations from prospective parents and support the team in resolving complex sales or admission-related concerns.
Work closely with Marketing to provide feedback on lead quality, campaign performance, and lead generation requirements.
Coordinate with Academic, Operations, Finance, and Customer Support teams to ensure a smooth admission and enrolment experience.
Prepare and maintain accurate sales MIS, dashboards, and performance reports using Google Sheets/Excel.
Analyse sales data, conversion trends, and team performance to identify opportunities for improvement.
Ensure CRM hygiene, timely lead updates, follow-ups, and accurate pipeline management.
Drive a strong performance-oriented and customer-centric culture within the team.
Take ownership of achieving assigned admission and revenue targets.

Key Deliverables

Achievement of monthly and quarterly admission and revenue targets.
Consistent improvement in team productivity and conversion rates.
Effective lead allocation, follow-up, and pipeline management.
Strong counselling quality and objection-handling performance.
Regular coaching and performance improvement of team members.
Accurate and timely CRM and MIS updates.
Effective resolution of escalated parent queries.
Improved lead-to-enrolment conversion.
Strong collaboration with cross-functional teams.
Overall contribution towards Admissions and Revenue growth.

Preferred Qualifications

Educational Qualification: Any Graduate / Bachelor's Degree.
Experience: Minimum 4+ years of experience in Sales, with at least 2+ years of experience as a Sales Team Lead / Admissions Team Lead / similar leadership role.
Experience managing and mentoring a sales or admissions team.
Strong understanding of sales funnels, lead management, conversion, and revenue generation.
Excellent verbal and written communication skills.
Strong negotiation, persuasion, objection-handling, and relationship-building skills.
Good knowledge of Google Sheets, Microsoft Excel, PowerPoint, and CRM systems.
Strong analytical and problem-solving skills with the ability to interpret sales data and performance metrics.
Strong team management, coaching, and stakeholder management abilities.
Experience in EdTech, Education, Admissions, B2C Sales, or Inside Sales will be an added advantage.
Candidates with a strong target-oriented and performance-driven approach are preferred.

KPIs

Monthly and quarterly admission targets achieved.
Revenue target achievement.
Lead-to-counselling conversion rate.
Counselling-to-enrolment conversion rate.
Team productivity and individual target achievement.
Lead follow-up and response turnaround time.
Sales pipeline and lead ageing.
CRM data accuracy and compliance.
Call quality and counselling performance.
Team attrition, engagement, and performance improvement.
Customer/parent experience and escalation resolution.

Why Join Us

Onsite opportunity in Bangalore.
Performance-based incentives.
Leadership opportunity in a growing global EdTech organization.
Opportunity to lead and develop a high-performing admissions team.
Exposure to parents and students from diverse geographies.
Structured learning and career growth opportunities.
Performance-driven and collaborative work environment.
Opportunity to contribute directly to the organization's admissions and revenue growth.

TL - Admissions