Your opportunity

At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.

Our Hyderabad location is central to Schwab's growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it's a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

As an IAM Support Engineer, you will play a critical role in securing Charles Schwab's enterprise identity ecosystem by supporting authentication, authorization, and privileged access services that enable secure access for employees, contractors, and business applications. You will work closely with engineering, operations, cybersecurity, and application teams to troubleshoot complex identity issues, improve service reliability, and automate operational processes. This role offers an opportunity to work with modern Identity and Access Management technologies while contributing to Schwab's mission of protecting client and enterprise assets. If you are passionate about cybersecurity, automation, and solving technical challenges in a collaborative environment, this is an exciting opportunity to grow your IAM career

Key Responsibilities

Provide operational support for enterprise IAM platforms, including authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), privileged access management (PAM), and directory services.
Investigate, troubleshoot, and resolve production incidents related to identity services while meeting defined service level agreements (SLAs).
Monitor IAM infrastructure, perform root cause analysis, implement preventive measures, and participate in on-call support rotations.
Collaborate with application teams to onboard new applications, troubleshoot access issues, and ensure adherence to enterprise IAM standards.
Automate repetitive operational tasks using scripting or automation tools to improve efficiency and reduce manual effort.
Participate in system upgrades, patching, maintenance activities, and production deployments.
Maintain operational documentation, knowledge articles, and standard operating procedures.
Support security audits, compliance activities, and access reviews by providing required operational evidence

What you have

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related technical discipline.
3–6 years of experience supporting Identity and Access Management or enterprise infrastructure platforms.
Hands-on experience supporting one or more IAM technologies such as: Ping Identity SailPoint BeyondTrust Microsoft Entra ID (Azure AD) Active Directory
Strong understanding of authentication and authorization protocols including: SAML 2.0 OAuth 2.0 OpenID Connect (OIDC) LDAP Kerberos
Experience troubleshooting production issues across Windows and Linux environments.
Working knowledge of REST APIs, JSON, and basic scripting using PowerShell, Python, or Bash.
Familiarity with ITSM tools such as ServiceNow or Jira.
Strong analytical, troubleshooting, and communication skills with demonstrated experience supporting production environments.

Preferred Qualifications

Experience supporting enterprise IAM platforms in financial services or highly regulated industries.
Knowledge of Zero Trust security principles.
Experience working within Agile or DevOps environments.
Exposure to cloud identity services on AWS, Azure, or GCP.
Understanding of identity governance and lifecycle management concepts.
Relevant certifications such as: CISS, CompTIA Security+ , ing Identity certifications
Technical Nice-to-Have
Experience with FIDO2 and passwordless authentication
Knowledge of certificate-based authentication and PKI
Experience with Kubernetes and containerized IAM services
Familiarity with HashiCorp Vault or secrets management platforms
Experience with CI/CD tools such as Jenkins or GitHub Actions
Exposure to Infrastructure as Code (Terraform or Ansible)
Experience with Splunk, Dynatrace, or other monitoring and observability tools
Knowledge of SQL and relational databases
Experience integrating IAM solutions with cloud-native applications
Familiarity with API gateways and identity federation
Understanding of Non-Human Identity (NHI) management and machine identities
Experience using automation frameworks to improve operational efficiency
Exposure to AI-assisted operations (AIOps) or AI-enabled security tools

What's in it for you

At Schwab India, you're empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration – so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long-term financial security.

Our Base Benefits, Wellbeing, And Total Rewards Include

Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
Childcare (creche) reimbursement for eligible employees
Transportation and meal benefits that support your day-to-day work
Group life, personal accident, and critical illness insurance

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Specialist - Security Development & Engineering