Key Responsibilities

1. Quality Strategy & Leadership

Develop and implement manufacturing quality assurance strategies and improvement plans.
Establish manufacturing process quality standards, specifications, and controls.
Utilize data-driven decision-making to enhance quality performance.
Provide quality performance reporting to management and stakeholders.
Mentor and support quality professionals where applicable.
Deliver quality awareness training and coaching to manufacturing personnel.

2. Customer Quality Focus

Support fulfillment of customer-specific quality requirements.
Analyze customer complaints, feedback, and quality concerns.
Participate in cross-functional initiatives aimed at improving customer satisfaction.
Translate customer expectations into manufacturing process improvements.

3. Quality Management System (QMS)

Develop and maintain SOPs, work instructions, and process controls.
Conduct process audits and compliance assessments.
Ensure adherence to quality standards, procedures, and regulatory requirements.
Train manufacturing teams on quality management practices and risk mitigation methods.

4. Manufacturing Quality Assurance

Conduct Process Failure Mode and Effects Analysis (PFMEA).
Identify manufacturing and assembly process risks.
Develop and implement risk mitigation plans.
Collaborate with cross-functional teams to eliminate potential quality failures.
Monitor effectiveness of risk controls and preventive actions.
Maintain and update risk assessments throughout the product lifecycle.
Manage change control activities related to:

5. Quality Control

6. Process Performance Management

Monitor key process performance indicators.
Analyze manufacturing performance data and trends.
Support implementation of Statistical Process Control (SPC) techniques.
Maintain process performance documentation.
Drive corrective and preventive actions to improve process capability and efficiency.
Train operators and manufacturing teams on performance monitoring methods.

7. Non-Conformance Management

Investigate process and product non-conformities.
Lead root cause analyses using structured problem-solving methodologies such as:
- 8D
- 5 Why Analysis
- Fishbone Diagram
- Statistical Analysis Tools
Implement and verify effectiveness of corrective and preventive actions (CAPA).

8. Continuous Improvement

Lead and support continuous improvement initiatives across manufacturing operations.
Identify opportunities to improve:
- Process capability
- Product quality
- Productivity
- Cost efficiency
- Operational performance
Participate in Lean and Six Sigma projects.
Facilitate waste reduction and process optimization activities.
Prioritize and execute improvement projects based on business impact.

Authority & Accountability

The position is accountable for:

Manufacturing Quality Assurance Entry Professional