About this role:

Wells Fargo is seeking a Senior Operations Processor.

In this role, you will:

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Bachelor's degree holder, preferable business course
Strong years of experience in banking operations (Commercial Banking or CIB)
Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
Knowledge on Message types SWIFT, FED WIRE, CHIPS, Pega Systems & knowledge on ISO terminologies.
Good in both verbal and written communication skills
Good investigation and problem solving skills
Organizational and detail oriented skills
Sound risk management mindset and good understanding of compliance - AML/OFAC
Ability to handle high volume and short SLA or turn around time
Ability to work in changing and fast paced work environment
Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve

Job Expectations:

The Level 3 team members will be responsible for resolving complex inquiries and complaints from internal and external customers upon escalation of the Junior level Team members processing complex transactions on-line performing extensive research to resolve the complex customer problems providing guidance and assistance to less experienced team members either on the spot and/or via telephone providing training on policies and procedures, new or enhanced services and/or procedural changes.
The Senior team member will also be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or ISO terminologies. Investigations of the payment cases could include identification of types of payment errors i.e. duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, etc… Correction and creation of different SWIFT payment message types used by the sender investigation of OFAC hits of the sender/receiver of funds kick-back of duplicate, erroneous or cancelled payments will all form part of the day to day activities of the Senior Team member on top of the escalated cases of the Junior Team members.
Also, the Senior Team member or Level 3 mayperform verifier function and review data and report trends to management, and project work.
Sound knowledge of multiple inquiry types such as: Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments

Posting End Date:

9 Aug 2026

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.