Task Prioritization, Clear Problem Solving, Fluent English Proficiency, Company Policies and Procedures, Strong Customer Focus, Multitasking, Conflict Resolution, Efficient Call Handling, Problem-Solving Abilities, Basic Computer Skills, Attention To Detail, De-escalation Skills, Excellent Verbal and Written Communication, Salesforce Experience, cultural sensitivity, Patience and Professionalism, Call Handling Skills, Basic HVAC Product Knowledge, Active Listening