Solution Project Engineer

Shenzhen, China

Full Time

Applications

Mid Level

LMI Technologies, recognized as one of Canada's Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as a Solution Project Engineer

The Solution Project Engineer (SPE) will apply product knowledge of LMI sensors and networking products to support sales activities at a technical level. The SPE works closely with customers to provide 3D vision solutions and resolve technical issues as well as interact with project managers to support successful sales outcomes. Activities include timely response to onsite application testing, code snippet development, troubleshooting, travelling with sales reps to assess the technical requirements of customers, recommending appropriate product solutions, and general support of the NPI process onsite to grow business for the region.

You will be reporting to China SPE Manager.

Frequent support of solution projects, including hardware setup and software deployment, testing and configuration
Frequent discussion of solution project challenges with VSE and TPM and move the project forward
Frequent visits to customer site to support pre-sales activity at a technical level
Suggest and modify hardware mounting and settings to deliver data quality per project requirements
Develop and modify algorithms and software onsite to verify performance and meet customer requirements
Perform testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results
Work closely with customers to identify technical requirements and propose solutions for customer's applications
Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department
Provide training or product demonstrations to existing and potential customers on LMI's premises or at the customer's premises
Develop strong relationships with key customer personnel at technical levels
Log all customer support interactions in LMI's customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible
To learn and become proficient in the operation, characteristics and performance of all LMI sensor products
Continually provide feedback as to how LMI's products or services can be improved to enhance our customer's experience

What do you need to be successful

Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent
Minimum 2-3 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
Minimum of 2-3 years customer service experience or equivalent work experience
Strong working knowledge of industry standards and best practices in their discipline
Excellent knowledge of tools required by their discipline (Software – Visual Studio [C, C#, VB.NET], Labview, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments
Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies
Solid interpersonal skills for proper function in a team environment
Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products
Exceptional organizational and prioritization skills
Self-motivated, have a positive attitude and a results oriented approach to business
Demonstrated ability to work independently as well as in a team environment
A valid passport and the ability to travel frequently domestically or international
Tolerable against Frequent travel and onsite support

How to submit your interest

If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the Apply Now button.

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

Why being inclusive is important to us

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person's talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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Solution Project Engineer - LMI Technologies - Career Page