Field Application Engineer

Suzhou, Jiangsu, China

Full Time

Apps/Sales

Mid Level

LMI Technologies, recognized as one of Canada's Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as a Field Application Engineer

We are looking for an experienced, results-driven Field Application Engineer (FAE) to apply product knowledge of LMI sensors and networking products to support sales activities at a technical level. The FAE works closely with customers to resolve technical issues as well as interact with sales team members to support successful sales outcomes. Activities include timely response to application testing, code snippet development, troubleshooting, traveling with sales reps to assess the technical requirements of customers, recommending appropriate product solutions, and general support of the sales process to grow business for the region.

You will be reporting to the FAE Team Lead.

Frequent visits to potential customer site to support pre-sales activity at a technical level
Perform testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results.
Work closely with customers to identify technical requirements and propose solutions for customer's applications
Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department
Provide training or product demonstrations to existing and potential customers on LMI's premises or at the customer's premises
Develop strong relationships with key customer personnel at technical levels
Log all customer support interactions in LMI's customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible
Produce technical sales materials in cooperation with the sales and marketing departments
Produce training materials in cooperation with the sales and marketing departments
To be familiar with all of LMI's processes for sales and marketing and work within and support these processes
To learn and become proficient in the operation, characteristics and performance of all LMI sensor products
Support the sales team in preparing for trade shows and attend these shows when necessary
Continually provide feedback as to how LMI's products or services can be improved to enhance our customer's experience

What do you need to be successful

Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent
Minimum 3-4 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
Minimum of 2-3 years customer service experience or equivalent work experience.
Strong working knowledge of industry standards and best practices in their discipline
Excellent knowledge of tools required by their discipline (Software – Visual Studio [C, C#, VB.NET], Labview, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments
Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies
Solid interpersonal skills for proper function in a team environment
Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products
Exceptional organizational and prioritization skills
Self-motivated, have a positive attitude and a results oriented approach to business
Demonstrated ability to work independently as well as in a team environment
A valid passport and the ability to travel frequently domestically or internationally.
Fluent English or Chinese speaking skill is a Must.

Why being inclusive is important to us

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person's talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).

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