Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

Join our HYD & BLR-based Training team as a Instructors, Senior, where education meets Customer Success. In this role, you'll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity.

Our Instructors are more than trainers - they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you'll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform. Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach.

We're looking for customer-obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people - enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem.

What You'll Do

Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person
Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience
Lead engaging, interactive sessions that encourage participation, discussion, and practical application
Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations
Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs
Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences
Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)
Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics
Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies

Course Ramp & Subject Areas (within first year):

Build expertise across Data Cloud, Revenue Cloud, CRM Analytics, and Tableau
Ramp and deliver core Data Cloud, Revenue Cloud, CRM Analytics, and Tableau training courses
Expand into additional Salesforce clouds as business needs evolve

Required Qualifications

4+ years of relevant professional experience in a technical, enablement, education, or customer-facing role
Ability to work across APAC timezones (India, Singapore, and Australia)
Demonstrated technical aptitude with enterprise systems, platforms, or software products
Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
Ability to quickly learn new technologies and explain them in a structured, engaging way
Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)
Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real time
Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
Software development or functional/object oriented programming language capabilities (ex: Javascript)

Preferred Qualifications

Prior experience with Salesforce (Sales, Service, Platform, CRM Analytics, Revenue Cloud, or Tableau)
Background in roles such as Educator, Enablement, Support Engineer, Success Guide, Success Manager
Salesforce Certified in Sales, Service, Platform, CRM Analytics, Revenue Cloud, or Tableau
Experience supporting customer adoption, change management, or digital transformation initiative

What Makes You Successful Here

Customer-Obsessed: You care deeply about learner outcomes and customer success
Clear Communicator: You simplify complexity and meet learners where they are
Technically Curious: You enjoy learning how things work and explaining why they matter
Confident Facilitator: You're comfortable on stage, on camera, and in front of senior audiences
Continuous Learner: You're energized by constant learning and evolving technology
Collaborative Teammate: You contribute to an inclusive, supportive team culture
Trusted Advisor: You build credibility quickly and act with integrity

Why Join This Team

You'll join a passionate global community of Salesforce Instructors who are shaping our customer's careers and defining how learning happens in the AI era. We invest in your growth, your expertise, and your voice - empowering you to become not just an instructor, but an influential leader in the Salesforce ecosystem.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Instructors Senior-FY27-Q3