Http Protocol, Tcp/ip, Dns, Pbr, Routing, Networking fundamentals, PAC files, Packet Analysis with tcpdump and Wireshark, Diagnosing network latency and intermittent issues, Red Hat Linux fundamentals, Active Directory, 3-way handshake, WCCP, Layer 2 and 3, Information Security Concepts, SSL/TLS protocols, MSSQL fundamentals, Endpoint application stack diagnostics and analysis for Windows Mac and Linux, Windows and Linux memory dump capture and analysis, Load Balancer Fundamentals, Reading and analysing log files

PowerShell, Microsoft Intune MEM, SCCM ConfigMgr, Azure AD Entra ID, Windows Autopilot, Windows Update for Business WUfB, Graph API, Group Policy GPO

Okta, Cisco, Meraki, Aruba, Technical Support, Entra ID, Active Directory

"Service Desk", "Technical Support", "ServiceNow", "Active Directory"

Microsoft 365, Linux, Networking, Windows, Azure, AI-enabled productivity tools, Endpoint Support, Security Basics

O365, L1 Support, DHCP, Dns, International Technical Support, Active Directory, Technical Voice Process