Our client is a global giant MNC in the communications and telecommunications industry. It is seeking to appoint an experienced professional to join them as

Assoc Director – Strategic Technical Client Interaction (Voice AI & CCaaS) (Ref: KH1322)

Our global Client is hiring a Singapore-based Assoc Director for Voice AI & CCaaS. This role is for a high-calibre technical seller who can drive entreprise opportunities from technical discovery to technical win. Candidates must have direct experience from Voice AI companies or the Voice AI business / unit within CCaaS companies only, and must demonstrate strong prompting, AI build / prototyping, and external customer communication skills. This person will help our Client win against leading Voice AI and CX competitors by combining technical depth, executive presence, and commercial execution.

This is not a generic pre-sales role. The successful candidate is expected to be a builder, storyteller, and technical closer who understands how to sell and solution real-time Voice AI in enterprise environments. He/She will be evaluated not only on technical quality, but on revenue impact: pipeline progression, technical win rate, competitive displacement, and bookings influence.

The Job Overview

Partner with Sales, Product, Engineering, Delivery, Alliances, and executive stakeholders to architect compelling Voice AI solutions, lead technical evaluations, shape solution strategy, and help customers confidently choose and retain our Client as their strategic platform partner.
Lead technical discovery for strategic APAC enterprise opportunities in Voice AI, CCaaS, and AI-powered customer engagement.
Translate customer pain points into a winning technical architecture, solution narrative, and business case.
Own the technical sales cycle from first architecture conversation through demo, POV, security review, integration design, and technical win.
Build and deliver high-impact demos that show differentiated outcomes, not just features.
Design Voice AI solutions spanning conversational flows, telephony integration, orchestration, CRM / contact center integration, analytics, compliance, and deployment architecture.
Partner closely with Account Executives to drive deal strategy, advance pipeline, and influence bookings.
Run workshops with technical and business stakeholders, from architects and operations leaders to VP/GM/CXO audiences.
Create compelling competitive positioning against Voice AI and CCaaS players including low-latency voice vendors, AI agent vendors, and enterprise CX platforms.
Support RFPs, RFIs, solution proposals, technical validation plans, and executive presentations.
Work cross-functionally with Product and Engineering to relay market feedback, close product gaps, and shape roadmap priorities.
Help define repeatable technical plays for core use cases such as customer support automation, collections, appointment scheduling, KYC/verification, payments, retention, and post-care follow-up.

Expected Job Outcomes

A) Technical discovery to technical win

Conduct deep discovery across customer journey, telephony environment, AI stack, contact center architecture, security/compliance constraints, and success metrics.
Identify technical blockers early and create a clear win plan.
Drive evaluation criteria in the Client's favor by anchoring on latency, conversation quality, orchestration, scale, compliance, and measurable business outcomes.
Own POV success design, evaluation checkpoints, and technical close plans.

B) Solution design and AI build

Prototype or configure Voice AI experiences that prove real customer value.
Build demo flows, prompt chains, orchestration logic, tool / Application Programming Interface
( API ) actions, fallback handling, escalation paths, and QA scenarios.
Work with product and engineering teams to tailor solutions for enterprise buyer needs.
Demonstrate strong understanding of speech-to-speech systems, Automatic Speech Recognition ( ASR ) / Text-To-Speech ( TTS ) tradeoffs, interruption handling, turn-taking, voice persona design, multilingual flows, observability, and agent handoff.

C) Revenue impact

Carry a meaningful technical overlay on pipeline and bookings.
Influence deal velocity, technical win rate, competitive takeouts, expansion opportunities, and Annual Recurring Revenue (ARR) / revenue attainment.
Operate as a true partner to Sales with urgency, accountability, and commercial judgment.

D) External communication and thought leadership

Communicate with authority in customer-facing and market-facing settings.
Convert technical complexity into clear executive-level messaging.
Serve as a trusted advisor in front of CIOs, CTOs, Heads of CX, Heads of Contact Center, Digital leaders, and operations teams.

The Candidate's Required Qualifications

8+ years in solutions engineering, sales engineering, solutions consulting, or technical pre-sales.
4+ years specifically in Voice AI, conversational voice, speech AI, AI voice agents, or the Voice AI portion of a CCaaS platform.
Must have worked at a Voice AI company or the Voice AI business/unit of a CCaaS company only.
Proven success supporting enterprise deals in the APAC market.
Demonstrated history of driving opportunities from technical discovery through technical win.
Experience being measured against revenue outcomes such as bookings influence, win rate, pipeline conversion, or quota retirement.
Strong hands-on capability with prompts, conversation design, orchestration logic, tool use / API calling, testing, and iteration.
Ability to build or modify prototypes, demos, and proof-of-value environments independently.
Strong executive communication skills with the ability to present to both technical and business stakeholders.
Strong understanding of enterprise architectures including APIs, webhooks, telephony / SIP, CRM integrations, CCaaS, CPaaS, authentication, data flows, and compliance constraints.
Comfortable in competitive situations and able to articulate why one architecture or vendor
approach wins over another.
Willingness to travel 50 - 70% for customer meetings, workshops, industry events, and executive presentations

Good-to-Have Qualifications

Experience in contact center transformation, customer interaction platforms, CPaaS, or CCaaS.
Experience with regulated industries such as financial services, healthcare, insurance, telecom, or retail.
Familiarity with security/compliance requirements relevant to enterprise customer interactions, including frameworks such as HIPAA, PCI, SOC 2, GDPR, or similar.
Experience supporting omnichannel customer journeys across voice, messaging, digital, and agent-assist workflows.

Interested professionals are to submit their applications and CVs in MS Word format stating current and expected salary packages to [HIDDEN TEXT] as an expression of their interest. We regret that only short-listed candidates will be notified.

KH Tan - APAC Assoc Director - EA Reg No. R1109671 - JonDavidson Pte Ltd - Co Lic No. 22S1412

Assoc Director - Strategic Technical Client Interaction (Voice AI and CCaaS)