Job Description

Job Title:

Communications & Training Analyst

Location:

India

Remote/Hybrid

Remote / Hybrid depending on location

Travel required

Occasional travel between offices may be required

Department:

Transformation & Enablement

Reporting to:

Global Lead, Business Transformation and Adoption

Purpose of Role:

To support the creation, coordination and delivery of communications, training and enablement activities across transformation programmes. The role is responsible for drafting communications, developing user-friendly training materials, supporting training delivery, maintaining LMS content and helping users build confidence in new systems, processes and ways of working.

Scope:

Global coverage with focus on APAC markets. No direct reports. Supports the Communications & Training Lead, programme team, market teams, change champions, super users and delivery teams by creating, maintaining and delivering communications, training and LMS content across multiple transformation workstreams.

Key Responsibilities:

• Draft, tailor and maintain internal and external communications including FAQs, programme updates, market communications, leadership briefing materials, user announcements and client-facing content.

• Translate programme, process and system information into clear, simple and audience-friendly messages for different stakeholder groups.

• Develop and maintain training and enablement materials including SOPs, user guides, quick reference guides, training decks, process walkthroughs, knowledge articles, videos and eLearning content.

• Support LMS creation and administration, including course set-up, content upload, learning pathway maintenance, learner enrolment, completion tracking, reporting and content version control.

• Coordinate and support training delivery, including scheduling sessions, preparing materials, issuing learner communications, tracking attendance and collecting feedback.

• Deliver training sessions, webinars, workshops and knowledge transfer sessions for end users, change champions, super users and delivery teams, with support from the Communications & Training Lead where required.

• Maintain content repositories and asset libraries, ensuring communications, training documents and LMS materials are current, well-organised and aligned with agreed standards.

• Create reinforcement content such as reminders, adoption tips, FAQs, how-to guides and post-training materials to support sustained usage after deployment.

• Capture learner questions, feedback, gaps and recurring issues; consolidate insights and recommend improvements to communications, training materials and support content.

• Support reporting on communications activity, training completion, learner feedback and readiness indicators for programme governance.

Attributes/

Technical Skills:

Essential:

• Strong writing and editing skills, with the ability to draft clear communications, FAQs, updates and training content for varied audiences.

• Practical content creation skills across SOPs, user guides, quick reference guides, training slides, knowledge articles, videos and reinforcement content.

• Confident training delivery and facilitation skills for end users, super users, change champions and operational teams.

• Good LMS administration capability, including uploading content, maintaining courses, tracking learner completion and producing basic reports.

• Strong organisation and coordination skills, with the ability to manage training logistics, content deadlines, version control and multiple stakeholder inputs.

• Ability to simplify system and process information into practical, user-friendly guidance.

• High attention to detail, quality, consistency, formatting and document control.

• Comfortable working in fast-moving transformation environments where priorities and materials evolve quickly.

• Values alignment: works collaboratively and puts team outcomes first (Us Not Me), takes ownership and delivers with resilience (Low Ego, High Ambition), and stays curious, always looking for ways to improve (Push for Better).

Desirable:

• Experience using LMS platforms such as Workday Learning, SuccessFactors Learning, Cornerstone, Moodle or equivalent.

• Experience using content creation or digital learning tools such as Articulate 360, Rise, Storyline, Camtasia, Adobe Captivate, Microsoft Stream, SharePoint or equivalent.

• Experience supporting system training, technology deployments or business transformation programmes.

• Experience working with communications, training, change champion or super user networks in a multi-market environment.

Relevant Experience

Essential:

• 3-5+ years in communications, training, learning and development, enablement, change support, transformation support or programme coordination.

• Experience creating communications and training materials for system, process or business change initiatives.

• Experience supporting training delivery, LMS administration, learner tracking, content maintenance and stakeholder communications.

Desirable:

• Experience supporting shared services, global delivery hubs, professional services or multi-market transformation programmes.

• Experience working across Operations, Finance, HR, Commercial, Technology, Risk or delivery teams.

Education and Professional Qualification

Essential:

• Bachelor's degree or equivalent practical experience in communications, learning and development, business, technology, education, transformation or a related discipline.

Desirable:

• Certification or training in learning design, facilitation, digital learning, PROSCI, Lean, Six Sigma or equivalent professional qualification.

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

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But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

Our values guide everything we do. We are all in for the team (Us Not Me). We deliver brilliance and own outcomes without ego (Low Ego, High Ambition). We challenge how things are done and keep raising the bar (Push for Better). If you see yourself in these words, we want to hear from you.

Communications and Training Analyst