ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

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Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Software Test Engineer II is responsible for creating and maintaining automated tests from manual test scripts and test cases. This role works in partnership with the Engineering teams to provide input on functional requirements, product designs, schedules, and potential problems.

Essential Duties & Responsibilities:

Provides support to the Quality Engineering teams, with a high attention to detail in a disciplined agile environment
Researches, analyzes, and documents findings
Tests complex API, web, and network/infrastructure based applications that reference database back-end systems
Creates and maintains automated test cases, executes test suites, reviews and diagnoses reported bugs, and ensures overall system quality prior to a customer release
Designs, develops, maintains, and troubleshoots automated suites of tests through continuous integration for value added feedback
Derives testing requirements throughout the development cycle
Reproduces, debugs, and isolates problems and verifies fixes
Assists in creation of software artifacts including test plans, test cases, test procedures, and test reports
Plans test schedules and/or strategies in accordance with project scope and delivery dates
Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks
Provides feedback and recommendations to Engineering teams on software usability and functionality
Identifies program deviance from standards and suggests modifications to ensure compliance
Develops and specifies standards, methods, or procedures to determine product quality or release readiness
Conducts historical analyses of test results
Collaborates with colleagues to evaluate or diagnose problems and recommend possible solutions

Knowledge, Skills, and/or Abilities Required:

Strong proficiency in Python/Ruby programming and experience writing and maintaining automated tests using Behavior-Driven Development (BDD) frameworks (e.g. Behave)
Solid experience with Git version control, including branching strategies, pull request workflows and managing Git submodules
Hands-on experience integrating, executing and troubleshooting automated test suites within pipelines, specifically using Jenkins and/or GitLab Runners
Practical experience interacting with, configuring, or managing virtualized environments, particularly VMWare ESXi
Solid knowledge of Linux, Windows, MacOS operating systems, including basic system administration and command-line usage
Working knowledge of IP networking concepts (e.g., TCP/IP, routing and subnets) and an understanding of basic firewall configurations
Ability to work independently on projects and processes with close supervision
Broad theoretical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per business requirement
Knowledge of quality assurance methodologies
Proven ability to develop using object-oriented programming language in automation frameworks
Knowledge of Software Development Life Cycle (SDLC)
Knowledge of basic builds and deployments
Ability to update base level classes without causing issues
Strong problem-solving skills with the ability to meet reasonable deadlines
Strong team player with the ability to build positive and collaborative relationships
Knowledge of programming concepts and ability to read complex manual test cases and implement new actions, fragments, and scripts

Educational/Vocational/Previous Experience Recommendations:

Bachelor's degree in related field or equivalent business experience
2+ years of relevant experience

Working Conditions: Hybrid

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [HIDDEN TEXT] or 1-800-671-6898.

Software Test Engineer II (Python OR Ruby)