Software Development Lifecycle (SDLC), It Project Management, process improvement methodologies and tools

Networking, Ccna, Cybersecurity, project management

It Project Management, patch monitoring, vulnerability remediation, process improvement methodologies

Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Customer-Facing Technical Roles, Telco Network Infrastructure

Mac, Power Bi, Tableau, Service Now, Jira, Ios, ITIL-aligned service management practices, Microsoft O365

Itil, It Operations, project management, Service Management, Pmp

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Incident And Problem Management, It Service Management, Client Management, Documentation and reporting skills, It Governance, Service Desk Technical Support, SLA KPI management, Infrastructure Operations, Commercial awareness and understanding of IT contracts