Job title: Training Specialist (Internally the position is called Field Training Officer (FTO)

Reports to: Field Training Manager (FTM)

Location: Chennai, India (on-site)

About our team

We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves on delivering best-in-class solutions through our teams made up of Security Operations, Shared Services, Threat and Incident Management, Environmental Health and Safety, and Human Resources. As part of this team, you'll work alongside a group of professionals that are committed to excellence and innovation.

About the role

The Field Training Officer (FTO) serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, job functions may include problem resolution, service enhancement, and process improvement as it pertains to safety and training. The field training officer reports directly to the Field Training Manager (FTM), and will work closely with other sites, regional, and headquarter leadership. This position will have no direct reports but will work closely with campus leadership to assess employees, site, and campus needs.

What you'll do

In this role, you will support and serve as the main primary point of contact for onboarding and sustainment training. You will train and certify new security personnel and maintain required training documentation, asking for assistance from Administrative Officers (AOs) with on-the-job (OTJ) tasks related to new security personnel as needed. You will perform ongoing training and evaluation for security personnel as needed to maintain a high security standard for all officers, and you will be responsible for tracking various trainings (Production, sustainment, new site starts and other performance and role related training gaps as identified by the site leadership team) completion for all security personnel.

You will prioritize safety awareness among the campus team and champions safety initiatives developed at the global and regional program level, and coordinate with local leadership and PMO training team to develop site plans and roll out training. Recommends onboarding and training scheduled in accordance with training needs for security staff to the Field Training Manager, Branch, site and campus security managers.

You will assist with audit compliance as it relates to training and conduct recurring training audits and prepare and submit critical and confidential information to campus site leadership. You will maintain required training and safety documentation, ensuring accuracy in accordance with established policies and procedures and provide feedback on competence, compliance, and morale to the campus site leadership. You will identify security shortfalls and offer suggestions for improving the security program and evaluate and escalate potential safety issues within the facility to the site security leadership.

You are expected to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations and notify supervisor upon becoming aware of unsafe working conditions.

What you need to apply

To apply for this role, you should have an associate's degree and 2 or more years of experience in the security industry and/or business management, 2 years of training experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in data centers and training development preferred. Strong proficiency in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel is required. You must possess reliable communication and transportation. Business level proficiency in English and local language.

What you'll get

We offer more than just a job; we offer the chance to be part of a collaborative and supportive team where your contributions are valued and your growth matters. In this role, you will thrive in a dynamic environment while supporting a prestigious multinational client account. You will gain exposure to global operations and cross-regional collaboration, and you will have access to continuous learning, training programs, and career development opportunities designed to help you succeed.

The extra stuff

Candidates must be at least 18 years of age and possess the legal right to work in the job location. A valid driver's license or access to reliable means of transportation is required. Candidates must hold a valid passport or have the ability to obtain a passport immediately. Travel between sites up to 50% of the time, occasionally with limited notice may be required in the role, as well as working evening or weekend hours when required, such as during an emergency or high priority event. Candidates must also be willing to undergo the company's pre-employment screening process, which includes a background check and drug screening. You must be able to maintain professionalism and composure in urgent or high-pressure situations and handle sensitive or confidential information responsibly.

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