The Level 2 (L2) Application Support Engineer role provides technical and operational support for Fast and Secure Transfers (FAST) payment systems and related banking applications. The position investigates production issues, monitors application health, supports releases and enhancements, and coordinates with business users, vendors, and Level 3 (L3) teams to maintain reliable services. This is a 6-month agency contract role that may be extended or renewed.

Responsibilities

Provide L2 support for FAST payment systems and related banking applications
Investigate and resolve application incidents, service requests, and production issues
Monitor application health, perform operational checks, and support releases and enhancements
Coordinate with business users, vendors, and L3 teams to ensure timely issue resolution
Maintain support documentation and Standard Operating Procedures (SOPs), and contribute to continuous service improvements
Manage multiple business-as-usual and project-related activities while ensuring adherence to Service Level Agreements (SLAs)

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline
At least 8 years of application support experience
Hands-on experience supporting FAST payments and payment-related applications
Good understanding of payment processing, banking operations, reconciliation, settlement, and accounting impacts
Experience supporting Customer Information File (CIF) and Commercial Off-the-Shelf (COTS) applications
Hands-on troubleshooting, analytical, stakeholder-management, and vendor-coordination skills
Experience leading support activities and managing multiple priorities
Knowledge of PayNow, GIRO, SWIFT, ISO 20022, SQL, and monitoring tools such as Splunk, Dynatrace, or AppDynamics will be an advantage
ITIL certification and exposure to banking regulatory environments would be valuable

About the company

A well-established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. The company works with clients across various sectors to enhance operational efficiency and strengthen digital capabilities.

JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel Name: Bhadoria Shilpalekha Vikas
EA Personnel: R1876178

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Level 2 Application Support Engineer