Job Family Group

Business Support Group

Job Description

Castrol is a global leader in lubricants and part of the bp Group, one of the world's largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.

At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of championing top talent for leadership roles, both locally and globally.

This is a role within the Castrol organisation, and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership!!

EDI Support Subject Matter Expert (SME)

About The Role

The EDI Support Subject Matter Expert (SME) serves as a key resource supporting the reliability, performance, and continuous improvement of Castrol's EDI ecosystem. This role provides functional and technical expertise across EDI operations, SAP integrations, trading partner onboarding, issue resolution, and process optimization.

The position partners closely with business teams, IT&S, external vendors, and trading partners to support seamless electronic transactions and ensure critical customer-facing processes operate efficiently.

Key Responsibilities

EDI Operations & Support Analyze and support resolution of EDI transaction, mapping, and integration issues.

Verify root cause analysis outcomes for production incidents and recommend or confirm corrective actions.
Monitor EDI transaction flows and identify opportunities to improve system reliability.
Support resolution of complex document processing and interface exceptions.

Trading Partner Onboarding

Support onboarding of new customers, distributors, and trading partners.
Review and interpret customer EDI requirements and specifications.
Coordinate testing activities and support successful implementation and go-live activities.
Validate transaction compliance and connectivity requirements.

Mapping & Integration Support

Support EDI mapping development, enhancement, and validation activities.
Provide expertise on SAP IDOCs, Order-to-Cash and logistics processes, and EDI transaction standards.
Partner with business stakeholders, IT&S and integration providers to evaluate and validate proposed solutions.
Assist with testing, defect analysis, and production readiness activities.

Subject Matter Expertise & Consultation

Act as a trusted EDI advisor to business teams, IT&S, and support organizations.
Provide consultation and knowledge sharing on EDI processes, standards, and best practices.
Support documentation, training materials, and operational procedures.
Serve as an escalation resource for complex EDI-related issues.

Continuous Improvement

Identify opportunities to improve EDI processes, monitoring, and support effectiveness.
Recommend automation and process enhancements that improve efficiency and reduce manual effort.
Support digital transformation initiatives involving integration and customer connectivity.

Qualifications

Required

Experience supporting Electronic Data Interchange (EDI) business processes.
Working knowledge of ANSI X12, EDIFACT and cXML transaction standards.
Experience troubleshooting EDI transactions, mappings, and document flows.
Deep understanding of SAP IDOCs used in Order-to-Cash and logistics processes
Strong analytical and problem-solving skills.
Excellent communication and stakeholder collaboration skills.
Ability to work effectively across cross-functional business and technical teams.

Preferred

Experience with OpenText/GXS, SPS Commerce, or similar EDI platforms.
Experience supporting customer onboarding and trading partner implementations.
Experience developing or validating EDI mappings.
Knowledge of operational support models and incident management processes.

What Success Looks Like

Improved EDI transaction reliability and stability.
Reduced production support issues and recurring defects.
Successful onboarding and integration of trading partners.
Faster issue resolution through effective root cause analysis.
Enhanced operational efficiency through process improvement and automation.

Culture

We believes in creating a culture that allows you to live our purpose, play to win while caring for others - and there is a huge focus on diversity equity and inclusion. We are a very open and respectful organization, where there is a lot of respect given to listening to all perspectives and hence people are encouraged to speak up, contribute at all levels irrespective of level or department.

The marketing team is a bunch of energetic and passionate individuals from varied backgrounds, and we thrive on being able to learn from each other as well as a lot of external orientation from the best in the industry. we deeply value partnerships especially with our sales colleagues and strongly believe in the power of igniting one team to be able to break barriers, challenge status quo and create new achievements.

We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type

This position is not available for remote working

Skills

Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital Fluency, Employee and labour relations (Inactive), Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Managing change, Managing workforce concerns, Microsoft Excel + 12 more

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

EDI Subject Matter Expert