About Interactly.ai

Interactly.ai is transforming healthcare operations with AI-powered automation across scheduling, lab follow-ups, eligibility checks, prior authorization, and insurance verification. Our multimodal AI agents work across voice, email, chat, fax, and EHR integrations improving patient access, reducing staff burden, and accelerating care delivery.

We serve 2,000+ physicians and healthcare providers, delivering measurable outcomes, 20–30% fewer no-shows and thousands of staff hours saved. Now, we're scaling our AI platform and we want you to help lead that charge.

Role Overview

Own infrastructure architecture, scalability, and reliability. Set technical direction, define SRE practice, and mentor engineers. Build and operate AI-scale infrastructure powering real-time healthcare workflows.

Key Responsibilities

Architecture & Platform

Design scalable, secure, cost-efficient AWS/GCP architectures for AI and healthcare workloads
Lead IaC standards and reusable modules org-wide; own GitOps practices
Architect optimized Kubernetes (EKS/GKE) for HA, scale, and GPU workload orchestration

Reliability Engineering

Define and drive reliability targets (SLOs/SLIs); establish SRE practice
Lead incident management, RCA, and blameless post-mortems for critical systems
Partner on infrastructure hardening and compliance (SOC 2, HIPAA)

AI-First Engineering

Lead AI/ML inference and GPU infrastructure scaling in production
Evaluate and introduce AI tooling, platforms, and automation best practices
Contribute to LLM deployment pipelines and AI systems reliability

Leadership & SDLC

Mentor L1/L2 engineers; influence cross-team infrastructure decisions
Drive DevSecOps maturity across the SDLC (policy-as-code, SBOM, supply-chain security)
Evaluate and introduce new tooling and platforms

Requirements

4–7 years infrastructure/platform/DevOps/SRE
Deep expertise in AWS & GCP large-scale production systems
Advanced Kubernetes (cluster design, multi-tenant ops, resource quotas)
AI/ML inference or GPU infrastructure scaling (production track record)
Strong Terraform / equiv. and GitOps practices
Python, Go, or Bash scripting and automation
Track record in scale, reliability, and cost efficiency
Lead incident response and on-call practices

Nice-to-Have

LLM Gateway architecture and optimization
Zero-trust networking and advanced security/compliance (SOC 2, HIPAA)
DevSecOps maturity: SBOM, supply-chain security, policy-as-code
Open-source contributions or platform-team leadership

Why Join Interactly.ai

Build infrastructure and products powering real-world healthcare AI
Work with AI-native engineering teams using cutting-edge tools (Claude Code, Cursor, Copilot)
Mission-driven impact — improve patient outcomes and save thousands of staff hours
High ownership, rapid learning, and significant career upside
Global collaboration across India and the US
Seed-stage growth — scale from Seed to Series A alongside the team

Interview Process

Recruiter Screen → Functional / Technical Round → System Design / Product Deep Dive → Founder Interview

Infrastructure Engineer L3