Job Description :

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

About the Role

Thermo Fisher Scientific is seeking an accomplished Service Sales Leader to drive commercial growth of the CMD service business across South India. This is a customer-facing, field-oriented role based in Mumbai.

DESCRIPTION

How you will make an impact:

You will own the service sales commercial agenda for South India, driving revenue growth, expanding service contract penetration, and developing strategic customer relationships.

What you will do:

Own and deliver service sales revenue, bookings, and commercial objectives for CMD across South India
Develop and execute the regional service sales strategy aligned with business priorities
Drive sales of service contracts, annual maintenance agreements, preventive maintenance solutions, upgrades, and value-added services across the installed base
Identify whitespace opportunities and systematically increase service contract penetration and customer lifetime value
Lead the commercial sales cycle from opportunity identification through quotation, negotiation, and closure
Maintain a strong field presence, engaging customers regularly across the South India region
Build trusted relationships with key customer stakeholders including laboratory leadership, procurement, operations, and senior decision-makers
Position service solutions based on customer outcomes including instrument uptime, productivity, reliability, and total cost of ownership
Lead commercial negotiations for strategic and high-value service opportunities
Lead, coach, and develop a high-performing sales team, fostering accountability, customer focus, and consistent execution
Manage service opportunities systematically through CRM and commercial tools, ensuring strong funnel discipline and forecast accuracy
Leverage installed-base data and analytics to identify renewal opportunities and potential for additional coverage
Utilize Excel and analytical tools to analyze sales performance, conversion rates, pricing, and commercial metrics
Collaborate with Service Operations, Field Service, Product teams, Instrument Sales, Marketing, and Finance to deliver integrated customer experiences
Partner with instrument sales teams to incorporate service offerings into new equipment opportunities
Drive timely renewal of existing service contracts while identifying opportunities to upgrade or expand coverage

REQUIREMENTS

How you will get here:

Master's degree in Business Administration, Sales/Marketing, Science, Engineering, or related discipline preferred
12-14+ years of relevant professional experience in commercial roles, service sales, aftermarket sales, or solution selling
Team management experience required
Demonstrated track record of delivering sales growth and consistently achieving commercial targets
Experience managing service contracts, recurring revenue, or technically complex service offerings preferred
Experience with customers in analytical instruments, scientific equipment, life sciences, diagnostics, laboratory technologies, or similar B2B environments advantageous
Strong experience managing a geographically distributed customer base in a field-sales environment
Experience handling senior customer stakeholders and complex commercial negotiations
Strong working knowledge of CRM systems, quotation/commercial tools, and Microsoft Excel
Commercial acumen with strong understanding of pricing, profitability, negotiation, and value-based selling
Hunter mindset with ability to proactively uncover and create opportunities
Strong analytical capability to work with sales data and translate insights into actions
Excellent influencing and negotiation skills
Ability to collaborate effectively across service, sales, technical, finance, and business teams

Travel requirements: Up to 50% travel required

Location: Bangalore, India

Manager, Service Sales