password management , Multi-Factor Authentication (MFA), Servicenow, Outlook, Hardware Troubleshooting, Macos, Windows 10, Documentation platforms, Wi-Fi troubleshooting, Azure Entra ID, Freshservice, Active Directory, Access controls, Knowledge management tools, Jira Service Management, VPN connectivity, Microsoft 365 applications, OneDrive, Teams, Sharepoint, ITSM platforms

PowerShell scripting (nice to have), Patch Management, Intune, Asset Management, Azure Active Directory, SCCM, Networking Concepts, principles and troubleshooting, Active Directory, Video conferencing implementations and troubleshooting, Printing support, Data center equipment physical maintenance, ITSM tools, Microsoft Office 365 administration, ITIL awareness

it security best practices , password management , Servicenow, Outlook, Macos, Hardware Troubleshooting, Windows 10, Wi-Fi troubleshooting, Azure Entra ID, Freshservice, Active Directory, Jira Service Management, VPN connectivity, Microsoft 365 applications, OneDrive, Teams, Sharepoint, ITSM platforms

Windows OS, Wireshark, Windows Server, Apis, Fiddler, Application troubleshooting, PowerShell, Bash, Dns, Rest Api, Web Technologies, DHCP, Monitoring Tools, Linux, Tcp/ip, Postman, Python, Event logs, Application logs

ticketing systems , AWS, Node.js, Sentry, MongoDB, Cloudwatch, dev tools, Troubleshooting, logs, technical support, Helpdesk, Mixpanel

Vulnerability Management, Intune, Windows Server Administration, Patch Management, Identity And Access Management, Network Troubleshooting, SCCM, Entra ID, threat detection tools, risk treatment, endpoint security solutions, Risk Assessment, security incident response, Active Directory, Audit Support, Microsoft 365 administration, ISO 27001 ISMS, Security Monitoring, endpoint hardening, Microsoft Sentinel, Microsoft Defender for Endpoint