Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Manufacturing Engineering MES

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
Mentor junior team members to enhance their technical capabilities and problem-solving skills.
Facilitate communication between stakeholders to ensure alignment on support priorities and system updates.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Manufacturing Engineering MES.
Strong analytical skills to diagnose and troubleshoot complex software issues within manufacturing execution systems.
Experience in monitoring and maintaining system health to prevent downtime and ensure optimal performance.
Ability to work collaboratively with development, operations, and business teams to implement effective solutions.
Familiarity with software lifecycle processes and incident management frameworks.
Excellent communication skills to document issues clearly and provide comprehensive support reports.

Additional Information:

The candidate should have minimum 5 years of experience in Manufacturing Engineering MES.
This position is based at our Bengaluru office.
A 15 years full time education is required.