Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Office Location: Road No 1 Banjara Hills Hyderabad

Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality

Additional Responsibilities

1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score:
Institution tier:

Required Certification/s

Required Training/s:

Required Work Experience

Industry: Banking / NBFC
Role: Sales / Lending
Years of experience: 2 to 5

Key Performance Indicators: 1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score

Required Competencies: 1.Customer Orientation 2.Integrity 3.Result Focus

Required Knowledge: 1. Gold loan products2. Lending norms 3.KYC and compliance

Required Skills: - Communication - Negotiation - MS Office

Required Abilities

Physical: General office work
Other: Ability to handle pressure

Work Environment Details: Branch-based with customer interaction

Specific Requirements

Travel: Yes
Vehicle: Preferred
Work Permit: Not applicable

Other Details

Pay Rate:
Contract Types: Permanent, Full-time
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal norms
Union Affiliation: