containerization , Verint, Api Integration, Rtp, Docker, Cloud Infrastructure, Azure, Kubernetes, AWS, telephony systems, AI capabilities, infrastructure engineering, Calabrio, Smarsh, Thetalake, ASC, Ring Central, CI CD pipelines, VoIP protocols, SIP, NICE NTR-X, Global Relay

certificate services , Windows Internals, Git, CI CD concepts, Driver firmware and BIOS UEFI configuration, KQL, CIS Benchmarks, Windows OS engineering, Log Analytics, Zero Trust, Microsoft Security Baselines, Azure AD Entra ID, Infrastructure-as-code, Microsoft Graph REST APIs, PowerShell engineering, DEX XLA tools