Digital Green

Job Title: Head of Product Operations

Reports To: Chief Product Officer

Team: Product

Location: Bangalore, India

Experience: 8+ years

About Digital Green

Digital Green is a pioneer global not for profit organization, utilizing digital platforms and community-driven approaches to amplify the voices of smallholder farmers and improve their livelihoods. Our mission is to create a world where farmers use technology and data to build prosperous communities. By harnessing the power of technology, we facilitate knowledge sharing, capacity building, and market linkages, enabling farmers to adopt sustainable agricultural practices and increase their productivity and income.

We are dedicated to transforming the lives of under-served smallholder farmers worldwide through innovative technology solutions. Backed by leading philanthropic organizations such as the Bill & Melinda Gates Foundation (BMGF), Walmart Foundation, USAID, and UK Foreign, Commonwealth & Development Office (UKFCDO), we are committed to leveraging data and technology to empower smallholder farmers and strengthen agricultural extension systems.

Job Summary

We are looking for a senior Product Operations leader to build and run the operating system that keeps FarmerChat product work moving from early ideas through development, beta, production, and learning.

This role sits at the center of a fast-moving Product organization. You will create clarity across priorities, decisions, stakeholders, dependencies, and timelines; make sure the right people are involved at the right moments; and help Product and Engineering leaders turn decisions into coordinated execution.

You will not own the product vision or make product decisions on behalf of Product leaders — you will own the process that helps those decisions happen with the right information, clear accountability, and strong follow-through. You will work particularly closely with Product and Engineering leadership, helping establish clear handoffs and shared ways of working as initiatives move from product definition into technical delivery, while also serving as a key stakeholder partner for the Product organization more broadly.

Key Responsibilities

Run Product Operations

Build and maintain clear, lightweight ways of working across Product, Engineering, Tech/AI, Design, Research, Growth, and other teams.
Run the core operating cadence, including planning, stage reviews, decision forums, and cross-functional meetings.
Maintain a reliable source of truth for priorities, roadmap status, key decisions, risks, dependencies, and open questions.
Track progress proactively, surface blockers early, and ensure decisions and follow-ups move to closure.
Improve ways of working over time, introducing enough structure to create clarity and predictability without adding unnecessary bureaucracy.

Bring the Right Inputs into Product Decisions

Coordinate the process for bringing together signals from Product, Research, Growth and Data, Design, Country Teams, Strategy, Legal, and other relevant functions.
Ensure the right stakeholder perspectives are brought into the process at the appropriate points.
Prepare clear, decision-ready materials that synthesize inputs, trade-offs, evidence, and open questions for Product leadership.
Make priorities, assumptions, and decision rationale visible and understandable across the organization.

Coordinate the Product Lifecycle

Help move work from early signals and prototypes through product definition, engineering, beta, and production.
Coordinate required stakeholder input and review at the appropriate stages, ensuring decisions, risks, dependencies, and open questions are clear before work advances.
Ensure product requirements, design, success measures, dependencies, and risks are sufficiently clear before work enters Engineering.
Establish clear handoffs and ways of working with Engineering as initiatives move from product definition into build, testing, beta, and release.
Work closely with the Engineering delivery counterpart to maintain a shared view of scope, readiness, dependencies, timelines, and unresolved issues.
Track feedback and decisions so teams understand what was included, deferred, or changed and why.
Coordinate beta and production-readiness processes and ensure learning feeds back into future product work.

Strengthen Stakeholder Alignment and Communication

Build trusted relationships with leaders and key stakeholder groups across the organization so Product can work effectively across functions and surface issues early.
Create a predictable rhythm of clear product updates for leadership and the broader organization.
Translate complex Product and Engineering work into language that different teams can understand and act on.
Ensure key decisions, changes, and trade-offs are communicated clearly, and close the loop with stakeholders after important decisions.
Reduce the amount of time teams spend reconstructing past decisions, chasing information, or working from different versions of the truth.

Qualifications & Skills

8+ years of experience in Product Operations, product/program management, product delivery, Chief of Staff, or a comparable operating role in a technology environment.
Strong experience working with senior Product and Engineering leaders.
Demonstrated ability to build practical processes and improve ways of working in fast-changing organizations.
Strong judgment about when structure is useful and when it becomes an unnecessary process.
Excellent stakeholder-management and facilitation skills, with the ability to move work forward through influence rather than formal authority.
Excellent written and verbal communication and the ability to synthesize complex information clearly.
Strong ownership, organization, and follow-through.
Familiarity with product roadmaps, OKRs, user research, experimentation, and modern Product/Engineering workflows.

Nice to Have

Experience in AI/ML, data-intensive, or rapidly scaling digital products.
Experience working across multiple countries, cultures, or operating environments.
Exposure to agriculture, global development, or products designed for underserved users.

What Success Looks Like

Product work moves through a clear and predictable process without creating unnecessary bureaucracy.
Decision ownership is clear and decisions are documented and followed through.
Stakeholders are engaged at the right points rather than late in the process.
Product and Engineering have clear handoffs, shared visibility into readiness, and a consistent understanding of dependencies and risks.
The wider organization has a clear view of what Product is working on, what has changed, and why.
Product requirements, design, and key decisions are sufficiently resolved before major Engineering work begins.
The CPO and Product leaders spend less time coordinating, chasing follow-ups, and reconstructing decisions — and more time on product and strategy.

Why Digital Green (optional)

Join a mission-driven team using AI to directly improve the livelihoods of over 10 million smallholder farmers worldwide.
Work on FarmerChat, a multilingual AI advisory platform live across India, Kenya, Ethiopia, Nigeria, and Brazil, answering millions of farmer questions in 15+ local languages.
Help shape how a fast-growing Product organization operates, with real influence over ways of working from the ground up.
Backed by leading global philanthropic partners, with nearly two decades of on-the-ground agricultural extension experience behind the technology.

Compensation and Application Process

Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package. Digital Green Trust is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please send your application along with an updated CV and a cover letter explaining your suitability for the position. All completed applications should be applied through our career page