Very Urgent: D365 Developer / Dynamics 365 Application Engineer (L3 Support)

Company: AurumData Solutions

Work Location: Knowledge City - Hyderabad

Work Type: Work From Office

Experience: 5-8 years

Job Mode: Permanent

Start Date: ASAP

Mandatory: Good communication skills in English

Key Skills: D365, Dynamics 365, CRM, SQL/T-SQL, RCA, AI/ML, Azure / GCP, Github, 24x7 Production Support , Application support etc..

Role Summary

We are looking for a motivated and detail-oriented Dynamics 365L3 Support Engineer with hands-on expertise in Microsoft Dynamics 365 technologies to join our team in Hyderabad. The ideal candidate will possess strong analytical and troubleshooting skills, experience resolving complex technical incidents within tight SLAs, and a proactive mindset toward root-cause analysis. You will leverage modern AI-enabled productivity tools and collaborate closely with global cross-functional teams to ensure high availability and continuous improvement of critical enterprise D365 applications.

Key Responsibilities

Provide Level 3 (L3) production support for Dynamics 365 applications, data integrations, and associated business processes.
Analyze, debug, and resolve complex application bugs, system errors, and data discrepancies within agreed service level agreements (SLAs).
Conduct thorough Root Cause Analysis (RCA) for recurring issues and implement permanent fixes or workarounds.
Support end-to-end Incident, Problem, and Change Management processes in accordance with ITIL frameworks.
Participate in production deployments, environment maintenance, hotfix testing, and post-deployment validation.
Review application traces, event logs, and system telemetry to identify defects and coordinate with core development teams for core codebase resolutions.
Prepare and maintain clear support documentation, standard operating procedures (SOPs), and internal Knowledge Base (KB) articles.
Engage with client stakeholders and global operational leads to provide timely, accurate updates during critical production incidents.
Proactively leverage AI-powered tools to accelerate code analysis, root-cause diagnostics, support ticket documentation, and automation tasks.

Technical & Mandatory Skills:

Dynamics 365 Core Stack

5-8 years of hands-on experience supporting and troubleshooting Dynamics 365 (Finance & Operations / Supply Chain OR Customer Engagement / CRM).
Good understanding of X++, C#, or JavaScript / TypeScript for reading code, debugging, and identifying bug root causes.
Proficiency in SQL / T-SQL and database concepts for data investigation, query performance checks, and data patch verification.
Familiarity with Power Platform (Power Automate, Power Apps) and custom plug-ins/workflows integrated with D365.
Hands-on experience with Lifecycle Services (LCS), Azure DevOps (ADO), and environment management tools.
Understanding of standard D365 integration patterns (OData, Dual-Write, Azure Logic Apps, Dataverse).

Support & Operational Framework

Prior experience in an L2/L3 Production Support environment.
Solid understanding of standard ITIL practices: Incident, Problem, Change, and Release Management.
Experience working in SLA-driven customer support models using tools like Azure DevOps, Jira, or ServiceNow.

AI Tools Exposure: Practical experience or strong familiarity with AI tools to drive support efficiency:

GitHub Copilot or Azure OpenAI for code understanding and debugging.
ChatGPT / Claude or enterprise Generative AI assistants for log analysis, issue summarization, and KB creation.
AI-assisted testing or automated documentation tools.

Preferred Skills

Exposure to Azure Application Insights or Azure Monitor for log parsing and telemetry.
Experience in Agile/Scrum project management workflows.
Familiarity with static code analysis and quality management practices.
Prior experience working on major incident bridges and communicating directly with enterprise client stakeholders.

Soft Skills

Clear Communication: Strong verbal and written English communication skills for working effectively with global client teams.
Problem-Solving: High analytical capability to logically isolate complex software defects.
Ownership & Accountability: Ability to take direct ownership of tickets from triage through final fix validation with minimal supervision.
Resilience: Ability to perform steadily under pressure during high-priority incident situations.
Collaboration: Strong team player capable of driving knowledge sharing among peers.

Educational Qualification

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a closely related discipline (B.E. / B.Tech / MCA / B.Sc IT).

If you are interested, kindly share your updated profiles to [HIDDEN TEXT]

Regards,

Balaram K

Mobile No: +91- 9000749410

Email: [HIDDEN TEXT]