Summary

Position Summary

Services Support Associate II, Finance Services- Hyderabad

We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.

Work you'll do

As a part of this team you will be involved with:

Daily activity — Working on customer queries: To work on all accounts receivable queries received from internal and external client each day in a prompt, professional and efficient manner.
Contact client via phone, email and make sure the collection queries are resolved on time.
Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.
Schedule and send monthly account statements and chaser letters to customers.
Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
Monitor customer account details for non-payment, delayed payments and other irregularities.
Research and resolve payment discrepancies.
Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
Communication: Should be able to communicate effectively with peers and senior team members and client service teams.
Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst

KPIs

Reduction of aged AR items especially that are over 90+ days.
Strong adherence to TAT for responding to email and telephone queries.
Completion of all required training programs, contribution to continued process improvement
Participation in team and service line events

Key Competencies

Attention to details and accuracy
Good oral and written communication skills
Organizational skills
Information management
Problem analysis and problem-solving skills
Team player
Sense of urgency
Customer service Skill

Work location: Hyderabad

Shift timings: 10 : 30 AM – 7 : 30 PM OR 2 PM – 11 PM India Time (To be confirmed at final selection)

Times may vary during critical finance periods (period-end close) .

The team At Deloitte, GFS Operations which is a part of the Global Finance Services maintains and performs book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.

Qualifications

Required:

B.com
Minimum two years of relevant experience in collections
Basic knowledge of Accounts Receivable function and its importance
Should be able to work with numbers.
Effective completion of typing test with 35–40 words per minute minimum
Working knowledge of SAP would be an added advantage
Good Knowledge of MS Office tools including email skills
Good understanding of quality aspects (TAT, accuracy, and audit)
Should have a positive attitude.
Oral and written communication should be good.
Able to be work in different shifts including weekends, if required.
Should be multi tasker and work in fast pace environment

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352140

Services Support Associate II, Finance Services-Collections-Hyderabad

Specialist (Shared Services) - Fixed Assets