database performance tuning , Database Architecture, Security Management, Mysql Database Administration, Query Optimization, Backup and recovery strategies, Scripting and automation, Troubleshooting techniques

Monitoring Tools, Json, Rtp, Webrtc, Rest Apis, Postman, Inbound IVR Call Flow Development, Data Actions, Genesys Cloud CX Voice Queues Routing Architect, Genesys Edge, Cloud Contact Center Implementation, BYOC Trunks, Contact Center Technology Capabilities, SIP, Application Configuration Enhancements

Java, Apis, Fix Protocol, Cloud Technology, Prometheus, Grafana, Python Scripting, Linux, Dynatrace, Unix Commands, ITRS Geneos, DevOps utilities, Control-M