Job Title- Lead-Application Portfolio Management & Service Governance

Position type- Full Time

ARL- 5

Work Location-Bangalore, Noida , Gurgaon

Working style- Hybrid

People Manager role: No

Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time)

Required years of experience - Minimum 10+ years of relevant experience

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Application Portfolio Management

Manage and maintain the organization's application portfolio within ServiceNow
Ensure every application has a clearly defined owner, lifecycle status, and accurate portfolio information
Support lifecycle decisions such as invest, maintain, modernize, or retire applications
Identify opportunities to simplify or rationalize the application landscape
Produce regular portfolio reports and dashboards for IT leadership
Ensure applications are aligned to business capabilities in collaboration with Enterprise Architecture
Facilitate periodic reviews of the application portfolio to support governance and decision-making

Service Governance & Alignment

Define and maintain a clear and consistent structure for services within ServiceNow
Ensure services have clearly assigned service owners and responsible teams
Ensure applications are correctly aligned to the services they support
Work with application and service owners to resolve gaps or incorrect mappings between applications and services
Conduct regular reviews of the service landscape to ensure services remain relevant and accurately represented
Monitor service performance indicators and highlight services requiring attention or improvement
Ensure services are structured in a way that supports operational processes such as incident management, change management, and business continuity planning
Improve visibility of service dependencies and impacts across the organization

Data Governance & Platform Alignment

Ensure application and service data within ServiceNow is accurate, complete, and up to date
Work with the CMDB team to maintain correct relationships between applications, services, and supporting components
Support data quality reviews and governance checks across the portfolio
Partner with platform teams to improve workflows, governance controls, and reporting capabilities within ServiceNow

Collaboration & Governance

Work with Enterprise Architecture to ensure the application portfolio supports business and technology strategy
Engage with application owners to maintain accurate ownership and lifecycle information
Facilitate governance discussions and portfolio review sessions with stakeholders
Drive improvements in application portfolio and service governance processes
Promote adoption of portfolio and service governance practices across the organization

REQUIRED EXPERIENCE & SKILLS

Experience

10+ years of experience in IT with exposure to application portfolio management, service governance, or IT service management
Experience working with cross-functional teams across architecture, operations, and application teams
Experience managing application or service data within enterprise platforms such as ServiceNow
Experience supporting governance processes, reporting, and portfolio analysis

Skills

Strong understanding of ServiceNow, particularly application portfolio and service management capabilities
Good understanding of IT service management concepts including services, applications, and configuration management
Ability to analyze portfolio and service data and provide clear insights to stakeholders
Strong communication and stakeholder management skills
Ability to drive collaboration and governance across multiple teams

PREFERRED QUALIFICATIONS

Experience working in large enterprise or global IT environments

Familiarity with ServiceNow APM, CMDB, or service mapping concepts

Exposure to enterprise architecture capability models or business capability mapping

Experience supporting application rationalization or modernization initiatives

Certifications such as ITIL or ServiceNow APM are beneficial but not required

2578769

Lead – Application Portfolio Management & Service Governance