Position Purpose

Job Summary and Responsibilities

To support the design and implementation of organization design and operating model improvements across Acentra Health by helping define future-state roles, responsibilities, decision rights, service boundaries, and governance structures. This role supports Acentra Health's transformation into a true global delivery organization by enabling shared services, agile ways of working, and best-practice operating models that improve clarity, scalability, and execution.

Key Responsibilities/ Accountabilities

Organization Design & Operating Model Support (35%)

Conduct current-state assessments across functions, teams, service lines, and shared service areas.
Map capabilities, roles, responsibilities, decision rights, governance forums, and cross-functional handoffs.
Support future-state operating model design, including shared services, global delivery, and support structures.
Document org structures, RACI matrices, service catalogues, role profiles, and transition plans.

Transformation Analysis & Facilitation (25%)

Analyze business and operating pain points, duplication, bottlenecks, and gaps across teams and functions.
Facilitate workshops and working sessions to gather inputs, validate assumptions, and build alignment.
Support leadership with clear options, trade-offs, and practical recommendations for organizational improvement.
Translate business objectives into structured workplans, actions, and operating model artifacts.

Stakeholder Engagement & Change Support (20%)

Partner with leaders across business, technology, product, program, HR, finance, and operations.
Prepare clear presentations, summaries, and decision support materials for leadership reviews.
Support adoption planning, communication needs, and readiness activities for operating model changes.
Assist with issue resolution and action tracking across cross-functional stakeholders.

Metrics, Documentation & Governance (10%)

Maintain tracking logs, meeting notes, action items, and decision records for transformation initiatives.
Support the definition of operating metrics, governance measures, and review cadence for assigned workstreams.
Create concise dashboards or updates that help leadership monitor progress and risks.
Ensure documentation is organized, current, and reusable for future initiatives.

Continuous Improvement & Knowledge Reuse (10%)

Capture best practices, lessons learned, and reusable templates from operating model work.
Support continuous improvement activities that strengthen global delivery and shared services maturity.
Contribute to a culture of learning, standardization, and practical execution excellence.
Help maintain a repository of standard artifacts for future transformation efforts.

Critical Qualifications

Education and Experience

Bachelor's or Master's degree in Business Management, Human Resources, Operations, Engineering, or a related field with 12 - .
6+ years of progressive consulting experience in organizational design, business transformation, operating model development, business analysis, or similar strategic and operational initiatives.
Experience with a leading management consulting or professional services organization is strongly preferred.

Core Competencies

Strong understanding of organization design, operating models, shared services, governance, and role clarity.
Ability to work through ambiguity, structure problems, and convert insights into practical recommendations.
Experience facilitating workshops, engaging stakeholders, and supporting leadership decision-making.
Ability to manage multiple workstreams with attention to detail and strong execution discipline.

Technical Expertise

Operating model / organization design tools: RACI, role mapping, service catalogues, capability maps, and future-state design.
Business analysis and documentation: Excel, PowerPoint, Word, Visio, Miro / Mural, and collaboration platforms.
Reporting and insight support: Power BI or similar dashboard tools preferred.
Agile and delivery tools: Jira, Azure DevOps, Confluence, or similar tools preferred.

Additional Qualifications

Exposure to Lean, Continuous improvement, or Change management methods is preferred.
Experience in healthcare, regulated environments, or global delivery organizations is desirable.
Experience in designing Product Operating Models is desirable.
Strong written and verbal communication skills with the ability to influence without authority.

Scope

Supports leaders and transformation teams in executing enterprise priorities driven by corporate strategy.
Contributes to organization-wide improvements in clarity, speed, scalability, and operating discipline.
Independently leads assigned work packages and may coordinate small project teams or workstreams.
Focuses on outcomes that improve delivery effectiveness, alignment, and organizational maturity

Senior Consultant - Transformation