Software Applications, computer hardware, Basic Networking, Incident Management, Operating Systems, Service Requests, SLA adherence, Ticketing, ticket documentation, Knowledge Base, Troubleshooting

Linux, Incident Management, Windows, UNIX, Remote Support, Operating System knowledge, Problem triage, Troubleshooting protocols, Teradata support tools, Help Desk Customer service

google suite , Servicenow, Powershell, Intune, Dns, Jira, Windows, Group Policy, DHCP, Microsoft 365, Azure Ad, Linux, Hardware Troubleshooting, Python, Autopilot, Active Directory

cloud-based applications, ticketing help desk CRM, knowledge management platforms

Ticketing Tools, Support Tools, Chat, CRM, Email

Excel, Technical Support

IT Support, Networking, Incident Management, Ticketing System, Troubleshooting

Windows, HTML, Javascript, Linux, Mac Os, Help Desk, Web Servers Hosting Platforms, Support Service Desk tools, Active Directory, Certificates, Internet and Computer Networks, Customer Support, Certification Authorities, Network Troubleshooting commands, API requests and response, Web Security concepts, Cryptography Concepts

Bitdefender, SentinelOne, Troubleshooting in Windows workstation and server environments