Application Development, PU processing, 5 Why, Project Management, Technical guidance, Fishbone, Benchmarking, Doe, Root-cause analysis, Technical support

b2b software , ticketing systems , Saas, Application Support, Support Tools, Application Maintenance, Sdlc, Customer Support, CRM platforms, Technical Support

managing cases and workload in Salesforce Service Cloud, security experience, working cross-functionally, management experience in a technical customer support environment, software support within SaaS environments, delivering Western service models with local talent, leading small to medium sized teams, communicating highly technical concepts to a non-technical audience

Sanitaryware applications, Technical support, Technical expertise on minerals, Project management, Kiln furniture applications, HSE knowledge, Ceramic application work, New Product Development, Product application uniqueness