Job role: General manager/Assistant general manager

Location: North India (Delhi/HP/UK)

Department: Hotel operations

Job experience: 5+ years

Job brief

A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc., as per the company's standard operating procedures.

Key responsibilities

Understanding of the hospitality/hotel industry with extensive work experience
Understanding of the company's vision, business expansion plans, operational standards, etc.
Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view
Understanding hotel pre-launch phase, day-to-day operations, etc.
Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
Supervising various functions and human resources (blue/white collar)
Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
Handling & resolving escalations and grievances
Managing P&L and cost-effectiveness while ensuring high service quality
Motivating, mentoring and aligning staffs
Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
Coordinating with other departments within the company to help resolve issues

Qualifications

Hospitality graduate/post-graduate or diploma in hospitality
Min. 5 years of experience in a hotel, hostel, guest house, etc.
Extensive operational knowledge of hotel operations
Outstanding communication, interpersonal & time-management skills
Flexible to relocate anywhere in southern India
High attention to detail

Assistant General Manager