Introduction

Job Title:

Project Manager

Department:

Customer Success and Consulting Services

Location:

India (with significant international travel to the Middle East for onsite client delivery)

Overview:

SymphonyAI is building the leading enterprise AI SaaS company driving digital transformation in retail, CPG, finance, manufacturing, media, and IT. Since 2017, we've grown to serve 2,000+ global customers and employ over 3,000 professionals across 30+ countries, all united by our vision to deliver predictive, prescriptive, and autonomous AI solutions that deliver true business impact.

SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly. As part of a global AI organisation that supports over 2,000 businesses, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.

We are hiring a Project Manager to join our Customer Success and Consulting Services team in India. In this client-facing role, you will lead the delivery of impactful projects that directly support customer adoption, value realization, and long-term success. The position requires significant international travel to the Middle East for onsite client delivery activities.

Job Description

Key Responsibilities:

Client Relationship & Stakeholder Management:

Act as the primary day‑to‑day delivery contact for assigned projects, ensuring a consistent and positive customer experience
Build and maintain strong client relationships to support customer adoption, value realization, and long-term engagement
Work collaboratively with Customer Success to align delivery activities with customer health metrics, retention goals, and adoption plans
Proactively communicate with stakeholders, managing expectations, and escalating issues as appropriate

Project Delivery & Execution:

Deliver small to medium complexity projects (up to 12 months duration) across AI solutions, on-premise migrations or SaaS, managed services, and cloud enablement
Maintain disciplined project controls including schedules, RAID logs, forecasting, and baseline tracking
Identify and manage risks early, engaging senior delivery colleagues and Customer Success to ensure continuity of value
Ensure each project directly contributes to customer adoption, utilization, operational readiness, and measurable business value
Coordinate cross-functional teams across consulting, engineering, product, and customer stakeholders

Value Creation & Innovation:

Support the preparation of Statements of Work, Work Orders, and small-scale change assessments
Identify incremental value opportunities or small project extensions
Track and communicate delivery variances for visibility and transparency
Contribute customer value insights and adoption data to Customer Success planning

Governance & Assurance:

Follow SymphonyAI's delivery governance processes, ensuring accurate reporting, documentation, and structured checkpoints
Maintain high-quality delivery artefacts
Participate in lessons learned and contribute to reusable delivery assets
Ensure delivery activities align with contractual commitments, compliance requirements, and quality standards

Required Skills & Qualifications:

Bachelor's degree in a technical or business discipline
Strong communication and relationship-building skills; comfortable in complex customer environments
Experience preparing SoWs, Change Requests, and contractual delivery documents
Experience working with or supporting Customer Success teams is beneficial
Familiarity with modern cloud or data platform technologies (Azure, AWS, Hadoop, Kubernetes, Kafka)
Experience with AI tooling, delivery, and adoption
Proficiency with Microsoft Project
Professional certifications (PMP / PRINCE2) are a plus
Experience with Agile development
Experience delivering SaaS, cloud, hosted managed services, or data-related technology projects
Ability to quickly grasp business problems and technology solutions being developed
Excellent interpersonal and communication skills, with a passion for collaboration with both internal and external stakeholders
Fluent English communication skills, both written and spoken

Hybrid/On-site Requirements:

Significant international travel to the Middle East for onsite projects.

Diversity & Inclusion Statement:

We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Project Manager Professional Services (Financial Services)