Job Description

Category	Details
Monetary Savings	RCU Fraud Investigation -Ensure fraud cases are investigated and investigation reports submitted to respective units for end-to-end tracking & closure. 1. TAT for filing Investigation Report from the date of concluding the investigation. 2. TAT for concluding the investigation from the date of incident reporting. Cyber Fraud - 1. Ensure all third-party cyber fraud cases are reviewed & investigated if there is new modus operandi, identify gaps & implement fraud prevention measures. 2. Regular coordination with GRT, Marketing, Infosec (Paladion) and Legal Team as & when required.
Internal Control & Process	Fraud Mitigation -. Root Cause Analysis (RCA), identification of gaps, suggestion & implementation of fraud mitigation steps for prevention of fraud recurrence & coordination with law enforcement.. Department Audit & Regulatory Compliances (Internal Audit Score & Open Items).
Process Efficiency	MIS & Reporting - 1. Incident Tracker maintenance & complete updation on a daily basis. 2. Cyber Fraud Tracker maintenance & complete updation on a daily basis. 3. Monthly dashboard to be prepared along with Quarterly / Half-Yearly & Annual data to be submitted to the Management, RMC, ORMC, ACB via presentations and coordination with ORM & Compliance team for the same. 4. Maintaining tracker for all documents sent for verification as part of investigation & vendor report delivery along with vendor bill clearance. 5. Attempted fraud transaction review and submission to Compliance (ML tracker).
People Management	1. Learning & Development and Team Management - Self Training (4) & Off-role staff Training (1 Training / Month), Team Huddle & Engagement, Coordination with internal stakeholders, Annual 12 Monthly Meetings.

Area Investigation Manager - Mumbai