Job Description

Job Description - Project Management Office (PMO) Manager

Role Purpose

The PMO Manager is responsible for driving governance, planning, execution oversight, and delivery excellence across strategic business and technology initiatives. The role ensures projects are delivered on time, within budget, and aligned with organizational priorities through effective stakeholder management, reporting, risk governance, and process standardization.

Key Responsibilities

Project Governance & Delivery

Establish and drive PMO governance frameworks, project methodologies, and best practices.
Monitor project timelines, milestones, budgets, and resource utilization.
Ensure successful execution of strategic programs across business and technology teams.
Track project dependencies and drive timely resolution of risks and issues.

Portfolio & Program Management

Manage the organization's project portfolio and prioritize initiatives aligned to business objectives.
Develop and maintain project roadmaps, dashboards, and executive reports.
Monitor project health through KPIs, status reviews, and governance forums.

Stakeholder Management

Partner with business leaders, product, engineering, operations, and cross-functional teams to ensure alignment.
Facilitate steering committee meetings and leadership reviews.
Drive decision-making by providing actionable insights and project updates.

Planning & Resource Management

Support project planning, budgeting, forecasting, and capacity planning.
Track resource allocation and optimize utilization across projects.

Risk & Compliance

Identify project risks, dependencies, and bottlenecks, and drive mitigation plans.
Ensure compliance with organizational governance standards, audit requirements, and project documentation.

Process Improvement

Drive continuous improvement initiatives to enhance project delivery efficiency.
Standardize project templates, reporting mechanisms, and governance processes.
Champion Agile, Waterfall, or hybrid delivery methodologies as appropriate.

Skills & Competencies

Strong project and program management capabilities.
Excellent stakeholder management and communication skills.
Strong analytical, planning, and problem-solving abilities.
Experience in project governance, risk management, and reporting.
Proficiency in MS Project, Jira, Confluence, Excel, PowerPoint, and project management tools.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Bachelor's degree in Engineering, Technology, Business, or a related discipline.
MBA or PMP/PRINCE2/Agile Scrum certification preferred.
8-12 years of experience in PMO, Program Management, Project Management, or Delivery Management, preferably in technology, fintech, or digital organizations.

Success Metrics

On-time project delivery.
Portfolio health and governance compliance.
Budget adherence and resource utilization.
Stakeholder satisfaction.
Reduction in project risks and escalations.
Successful execution of strategic business initiatives.

Lead - Commercials, PMO and Internal Controls