Project Role : Program/Project Management Lead

Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Must have skills : Service Transition

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The role is dynamic, involving coordination across different teams and adapting plans as necessary to meet evolving business needs and priorities.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead strategic planning sessions to align project goals with organizational objectives.
Facilitate effective communication channels among stakeholders to ensure transparency and clarity.
Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Service Transition.
Strong skills in coordinating cross-functional teams to ensure smooth transition of services.
Ability to manage risk and implement mitigation strategies during service handover.
Experience in developing and maintaining detailed transition plans and documentation.
Competence in stakeholder engagement and expectation management throughout the transition process.
Skilled in monitoring and reporting on transition progress to ensure alignment with business goals.

Additional Information:

The candidate should have minimum 8 years of experience in Service Transition.
This position is based at our BDC14A - STPI office.
A 15 years full time education is required.