Ms Excel, People Management, Training, Client Management, Coaching, Shrinkage Management, Process Management, Bottom Quartile Management, Schedule Adherence, Feedback and Performance Management

Slas, Customer Support, call center operations, CSAT KPIs, Bpo Operations, Banking cards, Team Handling, People Management, Customer Service Management, AHT shrinkage, Attrition, Dispute domain

Slas, Customer Support, call center operations, Bpo Operations, Banking cards, Team Handling, Customer Service Management, AHT shrinkage, Attrition, KPIs, Dispute domain, CSAT