Description

The Strategic Customers Engineering organization within Oracle Cloud Infrastructure (OCI) sits at the center of the fastest-growing and most technically demanding part of the cloud: building at scale for the world's leading AI innovators. We are looking for a Principal Technical Program Manager who thrives in complexity, moves with urgency, and brings people together to deliver outcomes that matter. This is a role for someone who doesn't just track work but drives it. Someone who brings clarity where there is ambiguity, momentum where there is friction, and alignment where there are competing priorities.

Candidate Profile:

10+ years experience developing and implementing strategy, then executing against, large cross cutting programs.
You display a demonstrated ability to think broadly and strategically.
You possess a technology background that enables you to understand the complexities of cloud architecture.
You possess and exemplify maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
You can work well with senior leaders within all of Oracle (from engineering to business) to drive results for core business initiatives.
You work well in ambiguity, can work with your team to dive into a problem and create a solution.
Knowledge of Data Center GPU architecture and operations.
Familiarity and knowledge of AI workloads and Software stack.
Experience in a customer facing role in a tech company. Experience with AI and High-Performance Computing (HPC) customers is a big plus.

Key Responsibilities

Technical Management and Execution - Technical Management:

-Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.

-Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements.

-Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.

-Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.

-Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.

Technical Management and Execution - Technical Strategy and Execution:

-Utilizes technical knowledge to identify, track, and manage program dependencies and risks.

-Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

-Supports planning by identifying dependencies and risks.

-Develops delivery standards and guidelines in alignment with Oracle best practices.

-Identifies and quantifies opportunities for process automations and advocates for prioritization.

-Contributes to incident management efforts and identifies opportunities to improve processes, as applicable.

Program Oversight - Strategy and Decision-Making:

-Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.

-Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.

-Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).

-Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.

Program Oversight - Program and Operations Management:

-Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business.

-Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows.

-Maintains comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues.

-Ensures attention to detail in program management from planning to execution and reporting.

-Leads regular program status meetings and keeps teams and leadership informed.

-Leads initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets.

-Ensures ownership and accountability for forecasting program demands, funding, and resourcing.

-Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.

Program Oversight - Risk Management:

-Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.

-Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies.

-Manages critical issues while making trade-offs between business needs and technical constraints.

-Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption.

Process Efficiency - Process Optimization:

-Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes.

-Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems.

-Collaborates with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals.

Process Efficiency - Continuous Improvement:

-Leads efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies.

-Develops and standardizes data-driven decision-making frameworks, ensuring insights drive efficiencies.

-Identifies and addresses gaps to facilitate business-critical improvements to the solution's availability and reliability.

-Iterates processes based on feedback and KPIs, analyzing results through retrospectives.

-Defines requirements and configurations of existing and new development tools, where applicable.

Collaboration and Program Leadership - Cross Functional Collaboration:

-Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals.

-Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency.

-Delivers program updates, risks, and opportunities to managers and leadership, influencing decision-making.

-Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution.

Collaboration and Program Leadership - Program Leadership:

-Leads programs to continuously improve organizational efficiency.

-Provides technical direction and mentorship to cross-functional teams.

-Influences and guides change at all levels of the group from initiation through delivery.

-Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.

Data and Analysis:

-Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution.

-Utilizes data to solve moderately complex problems impacting the success of the program(s), including adherence to SLAs.

-Conducts analysis on a small number of data sources with moderate complexity, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders.

Stakeholder Engagement:

-Acts as a liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.

-Manages relationships with internal and external stakeholders to align program priorities and commitments.

-Identifies and documents stakeholder needs and works cross-functionally to implement solutions that enhance satisfaction.

-Identifies risks to customer satisfaction and advocates for improvements or mitigation.

-Assesses risks to customer satisfaction and evaluates mitigation efforts, providing solutions to the immediate team and related teams to ensure alignment on resolving these risks.

-Helps balance team priorities and Oracle commitments to ensure optimal coverage and response to key customer needs, minimizing risks to the program.

Core Responsibilities

Planning & Execution:

-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

-Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.

Continuous Learning:

-Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

-Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

-Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Career Level - IC4