The role:

As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Deal with and resolve helpdesk requests
Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Open to working in a 24x7 environment with rotating shifts and rotating weeks off

What you'll bring:

Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues related to Mac, Windows, Google work space or M365.
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role

About us

We are a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

#LI-SA1

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We are also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We are always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We are proud to say We are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status

or any other protected characteristic.

Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Service Desk Engineer