.NET, Java, Servicenow, SLA, Soapui, Jira, Groovy, Postman, Boomi integration development and support, ageing, DevOps-oriented working practices, TAT, quality audits, enhancement production support incident handling, API-based integrations, enterprise support models, standardised testing approaches, monitoring dashboards, monitoring release management testing, governance versioning documentation, service quality metrics, integration architecture support operations