Role Description: This role supports the day-to-day operation and maintenance of server systems and infrastructure. The engineer will perform tasks such as system monitoring, security patching, automations, and troubleshooting under guidance from senior team members, contributing to uptime and compliance.

The ideal candidate will have a proven track record in WINTEL Infrastructure Operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in Windows Servers service delivery and operations. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an on-site role based in Hyderabad.

Roles & Responsibilities:

Administer, monitor, and support Windows Server(s)
Maintain and monitor server security and compliance standards
Monitor server health and generate routine reports
Perform patching, updates and backups to ensure compliance
Support in incident resolution and troubleshooting
Document changes and standard operating procedures

Basic Qualifications and Experience:

Bachelor's degree with 4-6 years of experience OR
Master's degree with 2–4 years of experience OR
Diploma with 7+ years of relevant experience

Functional Skills:

Must-Have Skills:

Experience with Windows server operations
Experience with virtualization (VMware, Acropolis)
Basic scripting knowledge (PowerShell, Ansible, Python)
Familiarity with ITIL or incident management workflows
Change management expertise
Excellent troubleshooting and problem solving skills

Good-to-Have Skills:

Exposure to cloud environments (AWS, Azure)
Interest in automation tools and infrastructure-as-code
Familiarity with n8n or similar automation platforms to build, optimize, and connect AI-driven workflows.
Exposure to monitoring tools (Dynatrace)
Knowledge of configuration management tools (Ansible, SSM or MECM)

Professional Certifications:

CompTIA Server+ or Microsoft Fundamentals (preferred)

Soft Skills:

Detail-oriented and organized
Effective communicator
Ability to follow procedures accurately
Ability to work in a fast-paced environment
Willingness to learn and grow

Shift Information:

This position is required to be onsite and participate in 24/7 rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Sr Associate IS Engineer WINTEL Operations