Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow Hardware Asset Management (HAM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with various teams to monitor system health and address any operational challenges is an integral part of the workday.

Roles & Responsibilities:

Expected to perform independently and become an subject matter expert.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather requirements and implement application enhancements.
Monitor application performance and troubleshoot issues to maintain optimal system functionality.
Document configuration changes and maintain detailed records to support knowledge sharing and continuity.
Assist junior team members by providing guidance and sharing best practices to foster professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow Hardware Asset Management (HAM).
Experience with configuring and customizing ServiceNow modules to meet business needs.
Familiarity with APIs and integration techniques to connect ServiceNow with other enterprise systems.
Ability to use low-code platforms for application development and process automation.
Strong problem-solving skills to diagnose and resolve application issues efficiently.
Understanding of release management processes and version control within SaaS environments.

Additional Information:

The candidate should have minimum 3 years of experience in ServiceNow Hardware Asset Management (HAM).
This position is based at our Bengaluru office.
A 15 years full time education is required.